Customer Engagement Facilitator

Job Description:

Salary: $48,000/year

Coordinate customer engagement activities by delivering workforce readiness services, facilitating workshops and supporting customer progression through WIOA programs.

• Facilitate career awareness and employability skills training aligned with employer expectations and workforce needs.
• Deliver individual and group instruction using a variety of effective teaching methods and learning activities, such as lectures, discussions, and demonstrations
• Conduct classes, workshops, and demonstrations to teach principles, techniques, or methods in subjects such as life skills and workforce re-entry skills to the Adult/Dislocated Worker/Youth populations.
• Plan and coordinate workshop schedules six months in advance and notify partners
• Maintain records in CWDS, including orientation schedules, attendance, case notes, and additional services that reflect customer engagement
• Support job seekers by providing resume guidance and creation as well as interview preparation, such as mock interviews and industry specific expectations
• Adapt teaching methods and instructional materials to meet job seekers’ varying needs, abilities, and interests
• Facilitate new customer orientations and maintain orientation database to track attendance, referrals, and progress leading up to WIOA enrollment
• Conduct customer follow-up for WIOA program eligibility and suitability
• Conduct professional written and verbal communications with customers, partners, and staff, ensuring timely, accurate, and customer-focused information exchange.
• Support Career Advisors with pre-enrollment outreach and upload of eligibility documentation
• Administer assessment instruments and compile client assessment data
• Maintain accurate and complete participant records as required, by ensuring appropriate service code and case note data entry per job seeker, based on workshop attendance
• Educate job seekers about local Labor Market Information (LMI) related to career pathways
• Work with EDSI’s curriculum development team to develop and prepare EDSI and PACL curriculum to stay current with new trends and developments
• Maintain partnership with Career Link workshop providers by managing CWDS data, including monthly events calendar and entering post workshop attendance
• Conduct group and individual career-planning sessions with job seekers
• Meet with customers in the CRC and provide support as needed as a back up to the Career Advisor
• Understand the full range of programs and services provided through WIOA so that appropriate referrals can be made to participating partners of the PA Career Link.
• Set up meeting rooms for Chester County partner workshop meetings
• Provide offsite workshops as needed
• Other opportunities as available

• Experience in training, education, business, or sales
• Ability to interact with a wide variety of individuals and demonstrate a positive professional attitude
• Experience in a team-oriented environment
• Bachelor's degree in business, education, training, human resources, business management or related area is preferred
• Clean driving record and reliable transportation

EDSIs equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We must strive to create enthusiasm in our clients, see through their eyes, understand their needs and deliver more than they expect.

• We believe we can help our customers overcome their most challenging obstacles
• We believe in seeing through other people's eyes
• We believe that we can make a difference in people's lives
• We believe in meeting people where they are today and helping them to realize a better tomorrow
• We…