Field Service Engineer Meat

The Field Service Engineer (FSE) is the front-line field service representative and is responsible for fulfilling the customer’s expectations during field service activities. The FSE is experienced in Marel equipment (or equivalent) and works independently, solving technical and/or technological issues for a standard product process. The FSE may mentor junior FSEs and provide basic training.

What you will be doing

The FSE:

Ensures excellent performance of troubleshooting, repair, installation, maintenance, customer training and/or general support for JBT Marel machinery at customer facilities. This includes activities like preparation of installation and maintenance activities, aftercare of new installations and keeping in close contact with the customer and report the progress.

Maintains own skills and is technically proficient in the skills necessary to install, trouble-shoot, repair and train customers on JBT Marel equipment / solutions and carry out routine maintenance jobs

Ensures quality and disciplined preparation and reporting of the visits to update customer support coordinators and field service administrators to ensure best possible customer outcome

Sets priorities in accordance with the needs of the company and the customer

Ensures the customer will experience a confident, emphatic and competent service from the organization

Ensures that in situations where the service delivery to the customer is compromised the Field Service Engineer will escal…

Follows company processes consistently:

Secure a meeting with the customer upon arrival onsite and receive briefing from the customer

Prepare and execute the work as agreed with the customer

Manage the customer experience

Identify sales and service opportunities

Identify/update/validate information of the Installed Base

Process hours and expenses

Technical reporting

Keep stakeholders informed and updated

Inform the Customer Support about arrival time if outside of expected window

Confirm reception of a work order to the resource planner

Update Customer Support and customer on progress of the work

Debrief customer on work done and performance of the machine

Report on quality issues and non-conformity (NCR)

Other duties assigned as required by the business

What we are looking for

Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Ability to execute agreed tasks & deadlines against performance criteria (KPI)

Result orientation, ability to follow through and respect deadlines

Customer face-to-face interaction skills and commercial service skills

Social perceptiveness

Technical competence in an engineering discipline

Computer literate

Good grammar and communication skills

Education, Knowledge, and Experience

Degree in Mechanical, Electrical and/or Software engineering or similar knowledge level

Technical college degree preferred

Recognized product training on food processing equipment preferred.

Strong communicator with analytical skill and the ability to work under pressure

Excellent English skills, both written and verbal

Experience with and comfort working in a multi-cultural, multi-discipline organization is an advantage.

CANDIDATES NEED TO BE LOCATED IN THE CENTRAL MIDWEST (IOWA, NEBRASKA, MISSOURI, ILLINOIS) OR IN NORTH CAROLINA

The estimated hourly pay range for this role is $30-$40 an hour. Please note the salary information shown above is a general guideline only. Starting salary will vary by location, qualifications, and prior experience.

We are committed to our employees and will provide you with development and opportunities to allow you to be the best version of yourself at work, at home, and in your…