Refining and Chemicals Technical Account Manager

Refining And Chemical Technical Account Manager

Wood is recruiting for a Refining and Chemical Technical Account Manager within the Automation and Controls group.

The position is based in our offices in Baton Rouge (or Lake Charles) LA on a Hybrid basis with regular travel throughout the region as required.

Applicants must be authorized to work lawfully in the US without sponsorship from Wood, now or in the future.

Directs and guides project growth, development, and delivery performance within the Refining and Chemicals sector, ensuring teams uphold the highest standards of integrity, safety, quality, and performance excellence. Collaborates with functional managers and project managers to ensure appropriate staffing, influences strategic hiring, and develops business plans to support business growth in line with Wood's strategy. Maintains and maximizes long-term customer relationships and commercial returns, while consulting on various challenges impacting customer service and performance.

Reporting to the Business Manager of Refining and Chemical in Systems Integration, the Refining and Chemicals Technical Account Manager will be accountable for Automation and Controls business growth and delivery in Refining and Chemicals in the Americas.

Designing the future. Transforming the world.

Wood Systems Integration, the largest vendor-independent system integrator in the world with proven stability for more than 25 years is looking for you! We have an exciting opportunity for a strong problem solver; an individual capable of thinking outside the box and taking initiative to address technical challenges. The successful candidate has the ability to work effectively and diligently as an individual engineer and team member in front of both internal and external customers.

We pride ourselves on solving real-world problems for our clients by providing full engineering, consulting, procurement, and construction services to our customers across the globe. Our automation team works on hands-on projects that span the full spectrum - from small integration projects to Main Automation Contractor programs for large, multi-EPC projects.

Join a culture of innovation, pushing the boundaries of what is possible to seek the best solutions for our clients.

Meaningful and interesting projects delivered to leaders of industry across oil & gas and process industry projects

Flexible working arrangements that balance client, team and individual needs. This opportunity is Hybrid in Baton Rouge, LA.

Commitment to Diversity and Inclusion across our business with employee networks committed to giving all employees a voice

Competitive salary with regular salary reviews to ensure we are rewarding at the right level in line with the market.

Flexible benefits package that can be adapted to suit your lifestyle

Commitment to continued professional development through development plans tailored to individual needs and interests

Global connections with leading industry experts around the world who are shaping the standards of our profession

Key Objectives

• Directs and guides the growth, development and delivery performance across projects in assigned customer contracts within Refining and Chemicals sector.
• Ensures project teams are working to the highest possible standards of integrity, safety, quality and performance excellence.
• Works with functional managers, project managers and staffing function to ensure customer projects are appropriately staffed, influencing key/strategic hiring as needed.
• Develops and delivers business plans in support of Refining and Chemicals business growth, in line with Woods strategy.
• Maximizes the long-term customer relationship and commercial return by positioning Wood for contract extensions and renewals.
• Consult on solutions to strategic, contractual, technical, commercial, operational and personnel related challenges which impact on customer service and performance.
• Maintain operational integrity and excellence, tracking and reporting on performance metrics and steering improvements.
• Proactively drives and role models collaboration with other Business Managers, Sub-Business Groups in Digital Consulting, Projects and the broader Wood organization.
• Accountable for maintaining relationships with strategic/key clients (together with Growth & Development) and execution partners and supporting the development of new relationships in line with Wood's strategy.

Key Accountabilities

• Accountable for delivery of contract performance directly focusing on assigned customer contract(s). Typical budgeted revenue targets are set per year (varies by economics, maturity of business, end market trends)
• Responsible for key clients and / or more complex projects (i.e., clients with strategic requirements or higher revenue and / or headcount)
• Develops and delivers a robust business plan, whilst driving and supporting corporate initiatives, ensuring company values are at the core of all activities.
• Accountable for maintaining positive customer relationship,…