Slots Services Rep (Part Time) - Philadelphia
Job in
Philadelphia, Philadelphia County, Pennsylvania, 19148, USA
Listed on 2026-08-20
Listing for:
Live! Casino·Hotel
Full Time, Part Time
position Listed on 2026-08-20
Job specializations:
-
Entertainment & Gaming
Customer Service Rep, Casino & Gaming, Event Management & Planning
Job Description & How to Apply Below
Why We Need Your Talents
Provides casino slot players quality service to ensure their entertainment experiences exceed their expectation level. Acts as a bus greeter and executes gift giveaways and slot tournaments. Completes new player sign-ups
Where You'll Make an Impact
- Welcomes customers.
- Responsible for executing new card sign-ups utilizing handheld devices and desk top computers at the Live! Rewards Center. Responsible for greeting guests in the VIP Room and ensuring they enjoy their experience.
- Informs members of benefits, contests and promotions.
- Replaces lost club cards.
- Distributes promotional items in accordance with specific guidelines excluding discretionary authority to issue promotional play.
- Assists with payment of slot jackpots, ticket fills and equipment jams.
- Repairs minor slot machine malfunctions.
- Notifies slot technicians when machine malfunctions require technical assistance.
- Discretionary ability to extend complementary services in accordance with the approved comp matrix.
- Responds to guest questions, issues and concerns in a courteous and professional manner. Knowledgeable of casino including but not limited to hours of operations of casino, restaurants, and other amenities.
- Complies with internal controls, standards and procedures.
- Ability to extend complimentaries in accordance with the property comp matrix.
Other duties may be assigned.
Skills You'll Need to Succeed
- Excellent customer service and interpersonal skills.
- Ability to communicate with team members and guests.
- Availability to work Friday, Saturday and Sundays from noon until 2am
- Available to work flexible shifts, weekends and holidays
A Few Must Haves
- High school diploma, GED or equivalent work experience in a customer service environment
- Ability to obtain and maintain a valid license as required by the State Gaming Agency for the position.
Perks We Offer You
- Comprehensive health coverage for full-time and part-time Team Members and their eligible dependents
- Free Basic Life Insurance
- Free Short Term & Long-Term Disability
- Retirement Savings with Company Match
- Generous Bonus Structure
- Annual Merit/Goal Based Pay Increases
- Leadership Skills Development & Mentorship Programs
- Tuition Reimbursement
- Free parking
- Free food and discounted meals
- Exclusive Discounts on Travel, Services, Goods and Entertainment
Physical Requirements
- Ability to stand for long periods of times without sitting or leaning.
- Standing 10%
- Walking 85%
- Sitting 5%
- Keyboarding 20% - includes the use of handheld devices while on the casino floor.
Life at Live!
- 24/7 high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
- Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
- You will work in an environment where smoking is allowed.
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