Credit & Collections Coordinator

Position:
Credit & Collections Coordinator

Department:
Finance

Reports To:
Credit & Collections Manager

Location:
Philadelphia, Hybrid, 4 days a week

What if your job had a real impact?

By joining Bonduelle, the world leader in ready-to-use plant-based food, you are deciding to make a positive and sustainable impact on yourself, others and the planet. You will play an active part in our mission: "inspire the transition toward a plant-based diet to contribute to people's well-being and planet health". Bonduelle is a family-run company of 14,600 people which provides over 100 countries with vegetables.

Well established in the United States, our business unit includes 4 production facilities with more than 3,200 associates. We process fresh vegetables, salads and meal solutions with our own brands:
Ready Pac Foods® and Bistro®.

Join us at Bonduelle to start an adventure where people come first and contribute to a better future through plant-based food!

Position Summary:

The Credit & Collections Coordinator plays a key role in managing the accounts receivable lifecycle by conducting timely outreach to customers, resolving account discrepancies, and supporting accurate receivables reporting. This role ensures customer accounts are maintained accurately, past-due balances are minimized, and all collection efforts align with internal policies. The Coordinator partners closely with cross-functional teams to resolve issues impacting payment and contributes to continuous improvement of credit and collections processes.

Key Responsibilities:

Accounts Receivable & Collections

• Review accounts receivable aging daily to identify delinquent accounts requiring follow-up.
• Contact customers via phone, email, and written correspondence to collect past-due payments.
• Identify and document reasons for past-due balances and work with customers to resolve issues or establish payment arrangements.
• Maintain detailed, accurate records of all collection activities, communications, and status updates.
• Escalate high-risk accounts, unresolved disputes, and non-responsive customers to management promptly.

Account Research & Issue Resolution

• Investigate invoice discrepancies, short-payments, unapplied payments, and disputed items.
• Collaborate with Sales, Customer Service, Cash Applications, and other teams to resolve root-cause issues affecting customer accounts.
• Support month-end close by providing updated aging information and account status details.

Data Accuracy & Compliance

• Maintain up-to-date customer profiles, including billing contacts and communication history.
• Ensure compliance with internal credit policies, documentation standards, and audit requirements.
• Assist with preparing A/R reports, metrics, and analysis as requested.

Team & Process Support

• Recommend process improvements to enhance collections efficiency and reduce recurring issues.
• Support departmental projects and other duties as assigned.

Minimum Qualifications:

• High School Diploma or equivalent.
• 2+ years of experience in credit, collections, accounts receivable, or a similar financial operations role.
• Strong analytical and problem-solving skills with familiarity using A/R systems and basic Excel functions.
• Excellent verbal and written communication skills, especially in customer-facing situations.
• Ability to work independently, manage multiple priorities, and meet deadlines in a fast-paced environment.
• Highly organized, detail-oriented, and process-minded.
• Positive team player with adaptability and accountability.

Desired Qualifications:

• 3+ years of experience in credit or collections in a high-volume or manufacturing environment.
• Experience with ERP systems; JDE Edwards experience is a plus.
• Strong critical-thinking skills with the ability to manage challenging or sensitive customer interactions.
• Self-motivated, dependable, and comfortable working under pressure.
• Ability to work well in a team environment and collaborate up and down the organization
• A passion for learning and a craving to work in a fun culture
• Ability to effectively and appropriately interface with a variety of individauls or groups on a frequent basis
• Strong attention to detail
• Critical thinking and problem solving
• Effective verbal and written communication skills

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.