Manager, Financial Aid Programs

Manager, Financial Aid Programs

Success starts at Community College of Philadelphia. Innovators and difference makers work at Community College of Philadelphia. Diversity thrives at Community College of Philadelphia. We are a college that is committed to promoting a work environment that attracts and retains talented and diverse faculty and staff. We challenge each other and ourselves to achieve at the highest level while contributing to the mission of the College and the betterment of Philadelphia.

We value and support an intellectually dynamic community to prepare our students for global citizenship. Join us and become a part of a community that has long been and will continue to be generators of generational chance in this city and beyond.

Community College of Philadelphia is an open-admission, associate-degree-granting institution which provides access to higher education for all who may benefit. Its programs of study in the liberal arts and sciences, career technologies, and basic academic skills provide a coherent foundation for college transfer, employment and lifelong learning. The College serves Philadelphia by preparing its students to be informed and concerned citizens, active participants in the cultural life of the city, and enabled to meet the changing needs of business, industry and the professions.

To help address broad economic, cultural and political concerns in the city and beyond, the College draws together students from a wide range of ages and backgrounds and seeks to provide the programs and support they need to achieve their goals.

The Manager, Financial Aid Programs assists in the management of financial aid programs from federal, state, institutional and private sources. The Manager is responsible for compliance activities and demonstrates strong functional and technical skills in the day-to-day support of the administration of various financial aid programs. The Manager provides oversight and supervision to direct reports and other financial aid staff. #ID23

• Assist Financial Aid Office staff in the management of financial aid programs, including federal, state, institutional, and private sources; manage compliance activities for all financial aid programs.
• Provide supervisory leadership and guidance to Financial Aid specialists and support staff.
• Produce standard reports for the Office of Financial Aid in support of operational needs.
• Assist in processing administrative withdrawals and administrative full refund withdrawals.
• Conduct internal audit reviews on processed financial aid; provide financial aid files, student withdrawal forms, account activity records, and other financial aid materials to external auditors for audit reviews.
• Serve as backup for daily processing for the Federal Pell Grant Program, Federal Stafford Loan Program, Federal Work-study Program, outside scholarships, and Pennsylvania Higher Education Assistance Agency State Grant.
• Assist in the processing and awarding of the Pennsylvania Higher Education Assistance Agency State Grant (PHEAA); administer eligibility requirements.
• Verify and lock financial aid files; verify that the information on students' FAFSA matches what is on their tax return and take appropriate action.
• Perform administrative functions related to satisfactory academic progress appeals; record and notify student of decision.
• Counsel and educate students and parents regarding financial aid; assist with the on-line process of completing a FAFSA; make students and parents aware of other financial alternatives including loans, scholarships, payment plans and tuition remission, if applicable.
• Respond to emails, telephone calls from students, parents, outside agencies, and internal departments who need assistance.
• Attend departmental meetings to discuss issues and updates of new procedures; attend financial aid workshops to keep abreast of new policies and procedures for financial aid.
• Function as a "power user" for the BANNER Financial Aid Module, including working collaboratively with the Systems Analyst, Financial Aid and serving as a point-of-contact for troubleshooting operational issues reported…