Mortgage Processor

Mortgage Processor — Reno Fi

Reno Fi is transforming the way homeowners finance their renovations while continuing to serve traditional mortgage demand. We are building the nation’s leading renovation lending platform, empowering homeowners to tap into their future home value, not just the equity they already have. The future of mortgage operations isn’t just about moving files, it’s about creating clarity, momentum, and confidence for every homeowner we serve.

Our operations team sits at the center of that mission, ensuring that every loan moves smoothly from application to funding.

• Own your files from submission through closing, ensuring accuracy, completeness, and speed throughout every stage of the loan process.
• Review new loan submissions for completeness and accuracy, ensuring all required documentation is received.
• Communicate proactively, mostly via telephone, with borrowers, loan officers, investors, and contractors to gather missing items and resolve conditions.
• Prepare files for underwriting by verifying income, assets, liabilities, credit, and property documentation.
• Manage your active pipeline, tracking milestones, and ensuring all timelines are met or exceeded.
• Identify potential issues early and work collaboratively to prevent delays or last‑minute surprises.
• Maintain detailed notes and updates in the LOS to ensure complete visibility for all stakeholders.
• Deliver an exceptional experience for homeowners and loan officers, balancing speed with precision.
• Support continuous improvement by sharing feedback on systems, workflows, and borrower experience.

• You’re a detail‑oriented, organized, and driven professional who takes pride in keeping loans moving. You understand that behind every file is a family and your work directly impacts their ability to purchase, refinance, or improve their home.
• A proactive communicator who stays ahead of deadlines and keeps everyone informed.
• A natural problem‑solver who finds solutions instead of excuses.
• A multitasker who thrives in a fast‑paced, high‑accountability environment.
• A team player who enjoys working closely with sales, underwriting, and operations partners.
• A learner who wants to grow with a company that’s defining the future of mortgage lending.
• If you’re ready to bring precision, urgency, and care to a fast‑growing fintech lender that is leveraging operational excellence in the customer and loan officer experience.

Reno Fi is committed to building a diverse and inclusive team. We believe various backgrounds and experiences contribute to our mission of transforming the renovation lending industry. If your experience doesn’t perfectly match the requirements, we encourage you to apply anyway and tell us why you’d be a great fit for this role!

• Competitive cash and equity compensation
• Health, retirement, and other country‑specific benefits
• Flexible vacation policy