Process Improvement Consultant - Retail Bank Operations

Process Improvement Consultant

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Process Improvement Consultant within PNC's Retail Bank Operations - OPEX (Operational Process Excellence) team, you will be based in Pittsburgh, PA, Miamisburg, OH, Kalamazoo, MI or Philadelphia, PA.

The scope of Retail Bank Operations is impressively broad and encompasses a wide range of critical functions. These include managing the cash needs for our branch and ATM networks, printing and mailing important bank documents, and handling both inbound and outbound collections for home lending, automobile, and card services. Additionally, Retail Bank Operations focuses on loan mitigation and investor operations, developing process improvement and automation opportunities, overseeing the daily processing of cash and check deposits, bill payments, and executes strategic quality management functions.

As a Process Improvement Consultant, you will:

• Design solutions that incorporate intelligent automation, robotic process automation, generative artificial intelligence, machine learning, and/or workflow systems to optimize process efficiency, reduce processing time, and mitigate risks.
• Consult with business partners to gather necessary inputs and recommend and/or create technical solutions to address business process issues.
• Assist in the introduction of new systems to facilitate a smooth and effective transition, supporting system issue management.
• Demonstrate awareness of industry standards for process engineering and automation to align solutions with best practices.
• Partner with cross-functional teams to align process improvement initiatives with organizational objectives and goals.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused
  - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk
  - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.