Patient Care Coordinator

Job Overview

The Patient Care Coordinator (PCC) plays a critical role in ensuring home care clients receive timely, consistent, and high-quality services. This position serves as the main point of contact between clients, caregivers, service coordinators, and internal teams, supporting daily scheduling, coordination, and communication. This role requires strong organization, urgency, and the ability to manage multiple priorities in a fast-paced healthcare environment.

• Coordinate and maintain caregiver schedules to ensure client coverage
• Communicate with clients, families, caregivers, and service coordinators
• Monitor open cases and assist with staffing needs and schedule changes
• Handle call-outs, last-minute coverage issues, and escalations
• Maintain accurate documentation and notes in internal systems
• Support onboarding readiness by confirming caregiver availability and compliance
• Collaborate closely with Recruitment, Coordination, and Management teams
• Ensure professionalism, confidentiality, and compliance at all times

• Prior experience in home care, healthcare coordination, scheduling, or case management preferred
• Strong communication and problem-solving skills
• Ability to work under pressure and manage urgent situations
• Excellent organizational and multitasking abilities
• Comfortable using computer systems, spreadsheets, and scheduling tools
• Bilingual (English/Spanish) a plus
• Reliable, detail-oriented, and team-focused

• Someone who understands that home care is time-sensitive
• A professional who stays calm, organized, and solutions-focused
• A team player who communicates clearly and follows through

• Supportive team environment
• Opportunity for growth within healthcare operations
• Meaningful work making a direct impact on patient care