Patient Services Specialist

Philadelphia, United States | Posted on 11/24/2025

A growing corporate healthcare firm is conducting a confidential search for a Client Services Representative to provide patient and provider support for healthcare billing and account management. This entry-level role is perfect for a motivated professional who enjoys helping patients navigate their healthcare and insurance needs in a supportive, team-oriented environment.

• Handle inbound communications from patients, providers, and insurance companies.
• Provide troubleshooting and website support for account holders, including login and navigation assistance.
• Update patient account information and provide status updates during each interaction.
• Connect patients with in-network providers and explain billing or insurance details clearly.
• Contact healthcare providers and insurance carriers to resolve patient issues as needed.
• Ensure compliance with HIPAA and other healthcare privacy regulations.
• Perform various administrative and customer service tasks to support smooth operations.

• Effective and professional verbal and written communication skills.
• Strong customer service orientation and professional demeanor.
• Medi Clear Certification (or equivalent healthcare compliance credential) required.
• Proficiency with Microsoft Office programs (Word, Excel, Outlook).
• Prior help desk, customer service, or healthcare internship experience strongly preferred.
• Excellent organizational skills with the ability to multitask in a fast-paced environment.

• Competitive salary with 401(k) company match
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• Comprehensive health, dental, and vision insurance.
• Paid time off and company holidays.
• Flexible work schedule with no weekend requirements
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• Supportive and collaborative workplace with opportunities for growth and advancement.