Phlebotomist Laboratory Assistant - HUP Cedar Chemistry Lab 2nd Shift

Position: Phlebotomist Laboratory Assistant I - HUP Cedar Chemistry Lab FT 2nd Shift
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Schedule:

Full time, 3p-11:30p

Summary:

• A Phlebotomist Laboratory Assistant I is an individual trained on-the-job or through a structured Phlebotomy program to draw blood for diagnostic testing from patients aged infant through older adult. The Phlebotomist Laboratory Assistant also processes a variety of clinical specimens for diagnostic laboratory testing, and accesses associated patient records.

Responsibilities:

• Correctly identifies the stage of growth of development of patients and significant others
  Utilizes knowledge of growth and development when communicating to various age groups
  Explains appropriate information according to age and developmental level of patients and visitors
  Identifies communication barriers and intervenes appropriately
  Recognizes cultural differences and the need to adjust communication styles and behaviors to meet the needs of the patient (e.g. direct eye contact, touching with transferring)
  Listens to patient's queries, comments and/or concerns and provides appropriate information and responses
  Introduces self when interacting with patients, families, visitors or other employees.
  
  Entry of (release of) patient demographics, test orders, billing information into a variety of computer systems (EMR/LIS)
  Follows established SOP and age-specific techniques for the collection of biological specimens for analysis, and evaluates and solves problems related to that process
  Correctly identifies outpatients and inpatients according to approved protocols with 100% accuracy
  Performs accurate venipuncture and micro (capillary) techniques in sample collection
  May perform specialized collection to include breath alcohol testing, hair collection, and EKG's.
  
  Properly labels specimens with 100% accuracy
  Draws all timed/scheduled samples in a timely manner
  Observes emotional and physical state of patient for any adverse reactions to phlebotomy
  Performs assigned patient-sample processing activities.
  
  Follows established SOP for the processing of biological specimens for analysis and evaluates and solves problems related to that process
  Operates the pneumatic tube system properly and observes all Infection Control policies while handling specimens
  Provides timely distribution of specimens to appropriate laboratory sections
  Maintains accurate and orderly log records and/or worksheets where required according to SOP's.
  
  Maintains a safe and orderly work area
  Demonstrates safe work practices
  Keeps work area free from personal documents & items
  Answers phone in a professional, courteous, and timely manner, speaking to caller in a caring manner
  Answers questions or refers callers to the appropriate source
  Avoids putting caller on hold or transferring call unnecessarily.
  
  Researches phone inquiries regarding specimen collection or test results by referencing available manuals and records and calls caller back promptly
  Understands collection requirements for special or referral testing
  prepares specimens, ensures integrity and correctness of sample and arranges for dispatch and pick-up of specimens
  Keeps current with laboratory minutes and documented changes.
  
  Maintains inventory of equipment and supplies and appropriately communicates the need to re-order before supplies run out
  Assists with the instruction of procedures and techniques to other employees and students
  Performs daily temperature checks on rooms, refrigerators, freezers, incubators, and preventive maintenance on centrifuges as needed.
  
  Projects an image of professionalism in appearance and conduct at all times
  Works well with peers and those in authority
  Works to promote the Penn Medicine BE standards
  Promotes patient and staff relations and displays pride in work
  Complies with Hospital, Laboratory, Safety, and HIPAA regulations
  Notifies Supervisor or Safety Officer of hazards when found
  Completes annual mandatories on or before the due date
  Responsible for maintaining adequate staffing on all three shifts, weekends and holidays.

Credentials:

Education or Equivalent

Experience:

• H.S. Diploma/GED (Required)
• Education Specialization:
  
  Equivalent
  
  Experience:
  
  • And Phlebotomy training and experience in an outpatient or hospital setting
  • And Prior experience in hospital laboratory receiving area
  • And Prior experience with the Laboratory Information System

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