Patient Registration Representative

Position: Full-time Patient Registration Representative
EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

About the Organization
Wills Eye Hospital, located in Philadelphia, Pennsylvania, is a global leader in the treatment of eye disease. Established in 1832 as the America's first eye hospital, we are one of the world's premier eye care facilities and the #2 best hospital in the nation for ophthalmology as ranked by U.S. News & World Report.

Our clinical expertise, state-of-the-art diagnostic testing and advanced surgical capabilities make Wills Eye a worldwide referral center where more than 250,000 patients are treated annually. From common eye problems to rare sight-threatening diseases, Wills Eye provides general eye care and comprehensive ophthalmic specialty services that attract patients throughout the Philadelphia metropolitan area, across the country and around the world.

Today, we continue to shape the science and medicine of ophthalmology, thanks to our talented, skilled physicians and staff who are dedicated to improving and preserving sight.

Description

Patient Registration Representative (Full-Time)

Location:

• Philadelphia, PA 19107

Schedule:

• Monday-Friday, 7:30 AM - 4:00 PM (flex shifts as needed)

Primary Function

The Patient Registration Representative is responsible for welcoming and registering all patients presenting for inpatient and outpatient surgical procedures. This role also performs unit-specific tasks that support the efficient operation of the Hospital and Business Office while ensuring an exceptional patient experience.

Essential Duties & Responsibilities:

• Greet patients, family members, hospital staff, and visitors in a respectful, courteous, and professional manner.
• Register and check in patients by verifying demographic and insurance information, collecting required co-pays, updating account details, and confirming that all necessary authorizations and referrals are obtained.
• Ensure patient admission packets are complete, including health questionnaires, privacy statements, consent for treatment forms, and patient bill of rights documentation.
• Review and correct insurance and billing information in the surgical software system in a timely manner.
• Communicate patient arrival and registration status effectively to pre-operative nursing staff.
• Support PAT (Pre-Admission Testing) functions and assist with patient decrementing as needed.
• Assist in preparing and completing patient charts for upcoming procedures.
• Respond positively to constructive feedback and demonstrate a commitment to professional growth.
• Direct patients to appropriate ancillary departments and respond to inquiries regarding hospital services.
• Answer telephones promptly, respond to requests, and provide routine information in accordance with hospital policies and best practices.
• Maintain patient files in an organized and orderly manner.
• Provide service recovery when necessary and escalate unresolved concerns to the immediate supervisor.
• Ensure the cleanliness and organization of the patient waiting and reception areas.
• Promote cost-effectiveness through appropriate time and resource management.
• Function as a collaborative and dependable team member.
• Demonstrate adaptability, flexibility, and accountability when responsibilities evolve, including performing qualified duties in other areas of the hospital as needed.
• Maintain strict confidentiality of all patient and family information in accordance with HIPAA and hospital standards.

Position Requirements

Qualifications

Educational requirements:

• High school diploma or equivalent required

Licensure:

• n/a

Experience:

• 1-2 years related healthcare, registration, physician billing, surgical scheduling and/or medical office experience required
• Excellent customer service skills and strong attention to detail required

Working conditions

Works in a clean, well-lit, and ventilated work area.

Physical requirements

Walking and standing; stooping, bending, balancing and sitting. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Category
Clerical

Full-Time/Part-Time
Full-Time

Position
Full-time Patient Registration Representative

Number of Openings
1

Exempt/Non-Exempt
Non-Exempt

Location
Wills Eye Hospital

This position is currently accepting applications.