Patient Access Representative

Shriners Children’s is an organization that respects, supports, and values each other. We are engaged in providing excellence in patient care, embracing multi-disciplinary education, and research with global impact. We foster a learning environment that values evidenced based practice, experience, innovation, and critical thinking. Our compassion, integrity, accountability, and resilience define us as leaders in pediatric specialty care for our children and their families.

All employees are eligible for medical, dental and vision coverage on their first day! In addition, upon hire all employees are eligible for a 403(b) and Roth 403 (b) Retirement Saving Plan with matching contributions of up to 6% after one year of service. Employees in a full-time or part-time status (40+ hours per pay period) will also be eligible for paid time off, life insurance, short term and long-term disability and the Flexible Spending Account (FSA) plans.

Additional benefits available to full-time and part-time employees include tuition reimbursement, home & auto, hospitalization, critical illness, pet insurance and much more! Coverage is available to employees and their qualified dependents in accordance with the plans. Benefits may vary based on state law.

The Patient Access Representative greets, directs, checks in and registers patients; enters, updates and verifies pt. insurance information. Assembles chart forms; updates , etc. Secures signatures on release of information, required treatment and billing authorization and other legal documents as necessary. Scans documents in EMR. Assists in insurance authorization process and financial counseling functions.

Customer Relations

• Greets and accurately directs patients/families presenting for appointments and treatment.

Patient Information

• Accurately enters/updates patient information into computer system according to current applicable procedure at the time of registration.

Insurance Information

• Accurately enters and updates patient’s insurance information in computer system according to current applicable procedure at the time of registration.

Patient Check-in

• Performs check-in of patients who arrive for scheduled appointments or admissions.

Information collection and management

• Accurately prepare and secure signatures on required treatment and billing authorization forms. Facilitate and assist with other legal documents as necessary according to current procedure/guidelines.

Scanning

• Accurately scan necessary documents into Epic EMR to assist with the revenue collection process. Ensure image available for future reference in systems.

Insurance Verification

• Verifies insurance coverage for all patients receiving services at the hospital. Updates registration encounters to reflect contact information.

Insurance Authorization and Financial Counseling

• Assists as needed with financial counseling functions of Shriners Hospital according to current applicable procedure/guidelines.

This is not an all-inclusive list of this job’s responsibilities. The incumbent may be required to perform other related duties and participate in special projects as assigned.

Required:

• 2 years experience of patient access and insurance verification
• Computer applications experience as well as typing and general office skills
• Clerical experience with the ability to coordinate, manage and follow-up
• High School Diploma/GED

Preferred:

• Associate's Degree in related field
• Epic EMR experience