Patient Advocate

Patient Advocate – LASIK & Cataract Surgery (Full-Time) Locations

Quincy, Norwell, Norwood, Weymouth, MA (travel between offices required)

$22-26 per hour

At Nielsen Eye Center
, we help patients experience life‑changing vision correction every day. We’re looking for a warm, proactive Patient Advocate to guide patients through their LASIK and cataract journey—from first contact through post‑op follow‑up.

If you love building relationships, staying organized, and making a real difference in people’s lives, this role is for you.

You’ll serve as a trusted point of contact and help create an exceptional patient experience. You will serve as a Surgical Coordinator for multiple physicians.

• Respond to patient inquiries via phone and email and schedule consultations
• Follow up with prospective patients using software systems
• Educate patients and families about LASIK and cataract surgery options
• Coordinate surgery logistics including:
  • Consent forms and documentation
  • Financing coordination
  • Ride scheduling
  • Medical clearance
  • Post‑operative instructions and follow‑up

• Ensure accurate chart completion and data entry pre‑and post‑procedure
• Assist with phone coverage and general scheduling when needed
• Maintain inventory of patient education materials and office supplies
• Support marketing initiatives by sharing practice updates

We provide hands‑on training and mentorship to help you succeed in surgical coordination and our systems. This is a great opportunity to grow in healthcare and advance within the practice.

Monday: 7:00 am—3:30 pm
Tuesday, Wednesday, Thursday: 8:30 am—5:00 pm
Friday: 7:00 am—3:30 pm
Saturday (rotating schedule): 8:00 am—12:00 pm

• High school diploma or equivalent
• Excellent communication and interpersonal skills
• Highly organized, tech‑savvy, and able to multitask
• Reliable transportation and willingness to travel between offices

• Customer service or patient‑facing healthcare experience
• Experience with EMR software, MDI, or similar systems

• 401(k) with profit sharing
• Health and dental insurance
• Paid time off and holidays
• Employee & family discounts on LASIK, glasses, and contacts