Vice President , State Markets

Position: Vice President Growth, State Markets
Who We Are

Neuro Flow CEO and West Point graduate Christopher Molaro served in the army for five years, including a tour in Iraq as a platoon leader. Coming back home, he experienced firsthand the gaps in the behavioral health system and how veterans and civilians alike face too many barriers when it comes to receiving appropriate, timely care.

While pursuing his MBA at Wharton, Chris met his future co-founder Adam Pardes, and the two agreed - even the most engaging digital mental health apps in the world wouldn't truly change the problem; only a solution that systematically integrated behavioral health into the full healthcare ecosystem could create meaningful change. And so they created Neuro Flow.

What We Do:

We pride ourselves on partnering with healthcare leaders to assist in driving better outcomes, lowering total cost of care, and making behavioral health risk more predictable and transparent. Neuro Flow exists to make sure no one who needs behavioral health support falls through the cracks.

We build more than just engaging digital health tools for self-care: we create platforms that identify population behavioral health risk early, engage individuals with acuity-specific resources, and enable care teams to make smarter and more efficient decisions. Together, Neuro Flow's solutions arm healthcare organizations with the insights they need to overcome the systemic challenges in today's healthcare ecosystem.

How We Do It:

The award-winning culture at Neuro Flow is one built around encouragement and daring to be great. Our core values have been displayed in our office since day one, and each team member is responsible for carrying out these values and keeping each other accountable to them. We succeed through our flexibility and agility, navigating and transforming an industry ripe for change where "no" or "can't" is too often the default.

Neuro Flow offers unique opportunities to work in a fun and challenging fast-paced environment with direct, meaningful impact on helping to close the divide between mental and physical health.

Overview

The VP Growth, State Markets is responsible for driving business growth across Neuro Flow's state and local government portfolio. Success in this role requires the ability to deal with ambiguity, adapt and embrace change, and a long-term commitment to the Neuro Flow mission to create a happier, healthier world. As VP Growth, State Markets, you will think strategically and creatively about client experience to ensure satisfaction across the entire portfolio and serve as the senior executive for state market clients.

Responsibilities:

• Establishing and maintaining effective negotiation-level relationships with senior executives of existing and potential clients, internal stakeholders, and strategic suppliers
• Providing executive oversight of the State Market portfolio
• Achieving service excellence in delivery and operations, serving as the focal point of accountability and executive point of escalation, and meeting NPS targets
• Promoting innovation and growth to meet the changing needs of customers
• Driving renewals and add-on growth
• Coordinating with the Public and Commercial Growth teams on new business to achieve growth and financial targets
• Representing Neuro Flow at industry meetings and conferences through participation and thought leadership
• Collaborating on the identification and prioritization of product and service offerings
• Leading matrixed teams, where applicable, to accomplish performance objectives
• Supporting and championing enterprise-wide priorities and initiatives

Qualifications:

• 10+ years of state and local government experience
• 5+ years of health technology experience
• Proven track record working with state and local government customers in the healthcare technology space
• Existing relationships with state and local government leaders
• Experience in the Managed Care and/or Medicaid markets
• Experience leading technology initiatives
• Experience managing relationships with multiple external clients across different geographies
• Track record of effective executive-level communication, including formal presentation and negotiation skills
• Demonstrated ability to oversee client…