Guest Services Intern

Who We Are:

Gift of Life Donor Program, a non-profit agency serving eastern Pennsylvania, southern New Jersey, and Delaware. We are responsible for recovering organs and tissues used in lifesaving and life-enhancing transplants. Gift of Life Howie's House serves as a "home away from home" for transplant patients and their families by providing temporary, affordable lodging and supportive services to those who travel to Philadelphia, PA, for transplant-related care.

Guest Services Intern Overview:

Guest Services Interns will provide families residing at Gift of Life Howie's House with a pleasant and comfortable stay by assisting staff and volunteers with the daily operations of the House and by providing support to the families as needed throughout their stay.

What We're Looking for in a Guest Services Intern:

Our ideal candidate is an individual who is currently enrolled in a college-level Hospitality Management Program with availability to work 7 AM-3 PM and 3 PM-10 PM, including weekends and/or weekdays, for Spring 2026 through Fall 2026 (six months).

We are open to full-time or part-time candidates!

What's in it for you?

• Paid Internship
• Opportunity to work with welcoming, inclusive co-workers
• Gain hospitality experience in a mission-driven environment
• Be an integral part of an organization that actively saves and enhances lives every day

Some of the requirements for the Guest Services Intern include:

• Demonstrate ease in developing and maintaining work relationships with staff and volunteers
• Display a professional demeanor and appearance with poise, tact, and diplomacy
• Be aware of internal and external client needs
• Possess the ability to work independently or as part of a team
• Handle sensitive and confidential situations

Some of what you'll be doing as a Guest Services Intern:

• Answer, triage, and direct incoming calls
• Check-in families at the front desk
• Track potential room availability
• Perform guest orientation and house tours
• Fill open rooms by contacting guests on the waiting list
• Identify and prepare vacant rooms for incoming families
• Provide general assistance, service, and support activities to all guests and staff
• Perform daily house operations tasks as requested by staff
• Assist in the coordination of food services and inventory assessment
• Assist with unique special events, projects, and committee work

We are an equal opportunity employer and support diversity in our workplace.