Summer Conference Services Positions - Hospitality Services

Position: 2026 Summer Conference Services Positions - Hospitality Services
University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning.

As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America's Best Large Employers in 2023.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

Posted Job Title

2026 Summer Conference Services Positions - Hospitality Services

Job Profile Title

Temporary Employee - Non-Exempt

Job Description Summary

Residential & Hospitality Services is one of 17 departments reporting to the Division of Business Services. Consistent with the Business Services mission, our underlying philosophy is to provide our clients with high quality services in a fiscally responsible manner. Residential & Hospitality Services is a group of dedicated, innovative, and student-centered staff that oversee the on-campus living and dining, as well as conferences, programs and events hosted  team works closely with other partners to provide students and guests with services that support living and learning at the University of Pennsylvania.

Job Description

Conference & Hospitality Services provides professional expertise for conference, programs, and events hosted  showcasing the impressive array of facilities and resources the University has to offer, we strive to make Penn a destination of choice for meeting and event planners. The department is also responsible for the oversight of residential operations, facilities, and support services to the many academic programs, sports camps, meetings, and conferences happening on campus during the summer  employment dates for this Summer's Hiring will be May 14, 2026 - August 15, 2026.

If you are interested in a housing extension before and/or after your summer housing begins/ends, you may work as a Move-Out/In Coordinator (only available to Penn students currently enrolled in degree-seeking programs).

Summer housing is provided for all summer staff positions below.

Summer housing dates are May 14, 2026 - August 15, 2026.

This summer, we have the following roles available:

Guest Services Attendant:

The Guest Services Attendant will share responsibility for making each student, conference, and program participant feel welcome on Penn's campus. They will serve as a front-line customer service representative and a central service provider for residential and visiting guests. The attendant will provide administrative support to the Guest Services Manager and Residential Services Manager in managing access, emergency room assignments, and daily report logs.

Additionally, they will cooperate with the Information Centers to support move-in/move-out, address facilities issues, and cover other Information Centers as needed. This role will assist in all phases of Information Center operations, including providing excellent customer service, creating move-in materials, managing access, and addressing facilities and housekeeping concerns. The Guest Services Attendant supports and fosters the customer service goals of Hospitality Services.

Compensation: $15.00 per hour

Guest Services Manager:

The Guest Services Manager plays a vital role in presenting Penn as a hospitable, service-oriented institution. The manager assists the Residential Services Manager in overseeing the day-to-day operations of the Information Center. They will serve as the primary contact for Hospitality Services staff, FRES, Building Operations, residential program leaders, and other university partners. This role includes managing the Information Center, training, supervising, and assigning work to Guest Services Attendants in collaboration with the Residential Services Manager.

The Guest Services Manager will also assist with documenting, evaluating, and following up on facilities requests, and will help manage front-line emergency responses (e.g., fire alarms, facilities emergencies). This role involves participating in a weekly duty rotation during evenings and weekends and providing regular communication on all activities.

Compensation: $16.00 per hour and partial meal plan

Hospitality Intern:

The Hospitality Intern serves in a cross-functional capacity, assisting in the operations of Hospitality Services. Reporting directly to the Associate Directors, Program…