Director of Talent and Culture

Director of Talent & CultureHilton Philadelphia City Avenue & Double Tree by Hilton

About Wurzak Hotel Group

Wurzak Hotel Group is a respected hospitality leader with more than 30 years of experience developing and managing high-performing hotel assets. Our success is rooted in entrepreneurial leadership, operational excellence, and an uncompromising commitment to guest satisfaction.

We cultivate a positive, inclusive, and performance-driven culture where talented professionals grow, innovate, and create meaningful impact. By investing in our people and maintaining a sharp focus on results, we continue to strengthen our position as one of the region's premier hospitality companies.

Position Summary

Wurzak Hotel Group is seeking a strategic and hands-on Director of Talent & Culture to lead all human resources operations for the dual-branded Hilton and Double Tree properties located side by side in Philadelphia. Together, these high-volume hotels feature over 300 guest rooms and 35,000+ square feet of meeting and event space, requiring a strong HR leader who thrives in a complex, fast-paced environment.

Reporting directly to the General Manager(s) and partnering closely with executive leadership, this role provides both strategic direction and operational execution across all HR disciplines, including talent acquisition, employee relations, payroll, compliance, performance management, engagement, and culture initiatives. The Director serves as a key member of the Executive Committee and plays a critical role in driving operational excellence through people leadership.

Key Responsibilities

Strategic HR Leadership

• Serve as a trusted advisor to General Managers and department leaders on workforce planning, organizational development, and employee engagement.
• Align Talent & Culture strategies with business goals, brand standards, and financial objectives.
• Develop and implement HR initiatives that enhance retention, productivity, and service excellence.

Talent Acquisition & Workforce Planning

• Guide and monitor department leaders in the art of recruitment, ensuring timely hiring to meet operational demands.
• Develop and teach proactive sourcing strategies for high-volume and seasonal roles.
• Ensure on-boarding programs deliver a strong first impression and set new hires up for success

Employee Relations & Compliance

• Lead employee relations matters, including investigations, conflict resolution, corrective action, and terminations.
• Ensure consistent application of company policies and Hilton brand standards.
• Maintain full compliance with federal, state, and local employment laws, including wage and hour regulations, tip compliance, OSHA, and EEO requirements.
• Manage unemployment claims, workers' compensation cases, and audits.

Payroll & HR Administration

• Oversee accurate and timely payroll processing that includes tip reporting, garnishments, bonuses and other incentives.
• Ensure and monitor timekeeping by leaders for accuracy and compliance with labor regulations.
• Maintain accurate employee files and HR records.

Performance Management & Development

• Lead the performance review process and support department leaders with coaching and documentation.
• Implement succession planning and internal development strategies.
• Partner with leadership to identify training needs and deliver impactful learning initiatives.

Culture, Engagement & Recognition

• Champion a culture of accountability, inclusion, and recognition.
• Administer corporate employee engagement programs, recognition initiatives, and team-building events and supplement with other creative initiatives designed at the property level.
• Promote retention strategies in a competitive hospitality labor market.

Benefits & Employee Communication

• Oversee open enrolment, and employee education regarding medical, dental, vision, 401(k), and supplemental programs.
• Ensure clear, consistent communication across both properties through meetings, postings, and digital platforms.
• Foster a collaborative, service-oriented culture across all departments.

Qualifications & Experience

• Bachelor's degree in Human Resources, Business Administration, or related field preferred (or equivalent experience).
• 5+ years of progressive HR leadership experience, preferably in hospitality.
• Prior Hilton brand experience strongly preferred.
• Demonstrated experience processing payroll and managing compliance in a high-volume environment.
• Strong working knowledge of employment law and hospitality-specific labor practices.
• Proven leadership skills with the ability to influence and partner with senior leadership.
• Highly organized, detail-oriented, and capable of managing multiple priorities across dual properties.

Our Perks

• Culture of Excellence
• Medical, Dental, Vision & Supplemental Insurance
• Paid Time Off
• Hotel Discounts
• 401(k) Company Match
• Career Development Opportunities
• Peer-to-Peer Recognition
• Quarterly & Annual Awards