Business Analyst
Job in
Philadelphia, Philadelphia County, Pennsylvania, 19117, USA
Listed on 2026-02-18
Listing for:
Tata Consultancy Service Limited
Full Time
position Listed on 2026-02-18
Job specializations:
-
IT/Tech
Systems Analyst, IT Consultant, IT Business Analyst, Data Analyst
Job Description & How to Apply Below
Service Now CMDB Business Analyst
Must Have Technical/Functional
Skills:
- Bachelors degree or equivalent (4-years) in Computer Science, Engineering, or related field.
- Keen understanding of ITIL framework and industry best practices with ITIL v3 or v4.
- Experience in Agile SCRUM methodology.
- 4+ years of practical experience and shown success with the requirements gathering for Service Now CMDB and Service Mapping.
- Comprehensive understanding and background in Service Now Discovery, including Cloud Discovery and how it should populate the CMDB
- Service mapping, MID server configuration, data mapping.
- Integration overview between Service Now and external tools/systems or experience with Integration Hub a plus.
- Strong experience with Service Now out of box functionalities.
- Knowledge of protocols such as HTTP, TCP, SNMP, SOAP, and REST.
- Teamwork and collaboration.
- Resourceful, takes the initiative to accomplish goals and objectives.
- Excellent oral and written communications.
- Organized and analytical, adept at working in a team environment and able to handle multiple priorities.
- Adaptability / ability to manage change.
- Problem solving / analytical thinking with a results-oriented focus.
- Strong understanding of Service Now modules.
- Ability to articulate Service Now features as it relates to the customers business
- This position is responsible for capturing business requirements for Configuration Management, Discovery, and Service Mapping.
- Liaison between the business and the platform team.
- Captures business and user requirements (as stories for agile shops).
- Ensures requirements are understood, developed, tested, and delivered to specification.
- Owns the relationship with project stakeholders to identify, prioritize, model, and document business, process, and data requirements.
- Represents project stakeholders throughout planning, development, and release processes.
- Works with the platform team to develop release estimates.
- Supports the testing effort.
- Works with stakeholders to drive adoption.
TCS Employee Benefits
Summary:
- Discretionary Annual Incentive.
- Comprehensive Medical Coverage:
Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. - Family Support:
Maternal & Parental Leaves. - Insurance Options:
Auto & Home Insurance, Identity Theft Protection. - Convenience & Professional Growth:
Commuter Benefits & Certification & Training Reimbursement. - Time Off:
Vacation, Time Off, Sick Leave & Holidays. - Legal & Financial Assistance:
Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
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