IT Support Technician II

Founded and family-owned since 1896, Rhoads Industries is a total solution provider of industrial fabrication, mechanical/maintenance and maritime services. In addition to our field service and project skilled labor, Rhoads has expansive shipyard facilities and over 300,000 square feet of heavy manufacturing space located in The Navy Yard in Philadelphia. Rhoads' capabilities enable our customers to achieve superior results by deploying our diverse, highly skilled workforce and fabrication capabilities across commercial, government and maritime projects, all backed by state-of-the-art resources and a 100+ year legacy of leadership.

As a member of the Rhoads team, you'll join a quickly growing team of energetic, skilled tradespeople and professionals who are committed to delivering exceptional products and services to our customers across every market we serve. We are building on our success across more than a century by continuing to grow an innovative company dedicated to building exciting careers. Come join our journey, and experience what it means to be Done Right with Rhoads.

We are currently looking for an IT Support Technician II to join our dynamic, fast-paced, and growing team. The IT Support Technician II provides advanced technical support to end-users across the organization, ensuring reliable operation of hardware, software, and IT systems. This role is responsible for troubleshooting technical issues, supporting IT infrastructure, managing user accounts and devices, and assisting with technology implementations and onboarding activities.

The ideal candidate has strong technical knowledge, excellent customer service skills, and the ability to manage multiple priorities in a fast-paced environment.

What You Will Be Doing

Technical Support & Operations

• Provide Tier II/III support for hardware, software, network, and peripheral issues.
• Troubleshoot and resolve technical problems using established diagnostic and research methods.
• Document and track support requests through the IT ticketing system, ensuring timely resolution and communication.
• Install, configure, maintain, and deploy computer systems, software, updates, and peripherals.
• Build and maintain Windows workstation images for device deployments.
• Support end-user helpdesk requests in person, by phone, and via email, including scheduled after-hours support as needed.

User Administration & Onboarding

• Create and manage user accounts, groups, and permissions within Active Directory, Azure AD, and Microsoft 365.
• Administer Exchange email accounts, Duo MFA profiles, Adobe accounts, and mobile device management (MDM) enrollment.
• Coordinate technology onboarding and user training for new employees.
• Ensure devices and accounts comply with company security standards and regulatory requirements.

Infrastructure & Systems Support

• Assist with deployment and maintenance of IT infrastructure, including servers, networks, storage systems, and wireless technologies.
• Support management of Active Directory Organizational Units (OUs), Group Policy Objects (GPOs), and SharePoint Online.
• Assist with cloud application administration and systems development initiatives.
• Prepare, deploy, track, and inventory desktops, laptops, mobile devices, and tablets.
• Develop and maintain technical documentation, procedures, and user guides.

Additional Duties as Assigned

Your Background

• Associate's degree in Information Technology, Computer Science, or related field; equivalent experience and certifications may be considered.
• Microsoft certification (any). Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) preferred.
• US Citizenship required.
• Minimum of 3 years of IT support experience in an environment supporting 200+ users.
• Strong knowledge of Windows and Mac operating systems, Microsoft 365 applications, and common business software.
• Experience with Active Directory, Group Policy, Exchange, and Microsoft cloud technologies.
• Working knowledge of networking concepts including TCP/IP, DNS, DHCP, VPN, and wireless networking.
• Experience troubleshooting desktops, laptops, printers, mobile devices, and related hardware.
• Experience imaging and deploying devices in a networked environment.
• Understanding of cybersecurity best practices, including password security and multi-factor authentication.
• Strong communication, customer service, organizational, and problem-solving skills.
• Ability to work independently and manage multiple priorities effectively.
• Ability to pass background screening.
• OSHA 10 certification required upon hire (current certification preferred).
• Experience with SharePoint Online, Microsoft Teams, One Drive, and MDM platforms preferred.
• Familiarity with iOS devices, cloud systems, and basic programming concept preferred.
• Advanced cybersecurity knowledge and experience with wireless networking technologies preferred.

The Work Environment at Rhoads

• The performance of this position involves exposure to construction or industrial areas where the use of personal…