Senior Systems Consultant

Position: SO# 397 Senior Systems Consultant
Position Title:
Senior Systems Consultant

The resource(s) covered under this SO will support the Platform Engineering team in consultations, trainings, and modernization of the City's instance of Microsoft Office
365,:
We are looking for a trusted technical expert who will champion and lead change in our environment, and will empower IT staff across the City to support and drive these changes. The City would benefit greatly from guidance on best practices, procedures, and processes for its primary Office
365 tenant. New features need to be enabled and socialized, and consultations and trainings for clients across the City are needed to assist with adoption. We are also seeking someone who enjoys working on a team of driven engineers at varying stages in their careers, where the person can be a mentor to some, an advisor to others, and a learner from members of the team and larger City IT community.

Position overview / Statement of Work
The Senior Systems Consultant will work as a member of the Platform Engineering team (PE) within the
Office of Innovation and Technology (OIT). The Consultant's purview will include consultations, trainings, and guiding modernization for the City's Office
365 platform. This includes SharePoint, One Drive, Teams, Exchange, Power Apps, Stream, Viva Insights, and related
applications. It does not include Office Desktop apps (Word, PowerPoint, etc.).

This role is expected to regularly meet and consult with clients to determine viable solutions to their issues. The ideal candidate will be able to understand the business case and confidently walk clients through potential solutions and their impact. We would like the Consultant to use their knowledge and experience to offer clients Microsoft-based solutions for issues they identify in their workflows and business processes.

The candidate is expected to conduct these meetings independently once familiarized
with the Team's approach and workflows. This role will also serve as a subject matter expert (SME) on project teams when needed.

The Consultant must be comfortable offering and leading trainings from small group project calls through large group workshops for the City's IT community and other interested City parties. With time, the
Consultant will guide and facilitate the creation of a community of practice or exchange for these applications and the platform, for which they are a trusted technical expert. PE is a team of talented engineers with diverse experiences and backgrounds. The Consultant will be
expected to become an active, supportive member of this team. That includes attending all team meetings and activities, supporting the team's efforts to adopt Dev Ops principles, curating a document
library for solutions supported by the team, leading knowledge transfers and team-internal trainings, discussing and recommending team metrics, mentoring more junior members of the team, and working with all members of the team as needed. There is also an opportunity to work with colleagues in the larger IT community, and the Consultant will be encouraged to build relationships with other City IT professionals to work collaboratively with them as opportunities present themselves.

The Consultant will sometimes assist with very specific tickets tied to requests from VIPs or crises.
However, on-call responsibilities are not a part of this role, and nearly all ticket work will tie to consultations or project work. In extraordinary circumstances, the IT Manager for PE may assign tasks as needed outside the above.

Work activities:

• Consult on use of Office
  365 applications and products as needed
• Offer regular scheduled trainings in the use of Office
  365 applications and products
• Serve as the resident technical expert for Office
  365, with particular focus on SharePoint,One Drive, Teams, Power Apps, Stream, Viva Insights, Exchange, and Purview
• Act as the arbiter of coming changes, feature updates, and new features for Office
  365 products and applications
• Champion and lead changes in the IT environment with regard to Office
  365 products and assist with the adoption of an evergreen mentality for changes to applications and products
• Join our PE team as an active, supportive, guiding member, with particular emphasis toward mentoring more junior members and offering opportunities for growth and knowledge transfer
• Develop and maintain relationships with other members of the City's IT community
• Report at least weekly to supervisor on successes, blockers, and issues, and be able to raise potential issues before they arise
• Attend meetings, trainings, presentations, and consultations on-site and at City buildings other than the assigned office space as needed
• Coordinate with the Learning Management System team to provide technical trainings and support

Skills/experience of the assigned staff:
Required

• At least 7 years' experience with Office
  365 applications and products, especially with
  o Share Point
  o One Drive
  o Teams, including Voice and Rooms
  o Exchange
• At least 5 years' experience…