Software Developer, IT Support, Systems Engineer

Job Description:

Your daily tasks:

• Ensure timely and high-quality software releases across diverse devices by proactively monitoring metrics and alerting systems. Promptly respond to critical field issues, identify root causes, and implement effective mitigation strategies.

• Troubleshoot E2E issues in broadband devices in various RDK broadband components like WiFi/Mesh, DOCSIS, Fiber, LTE, or similar access network technology. Conduct source code reviews to identify root causes within the components and platform.

• Diagnosing and resolving issues using Linux systems and networking protocols, including packet capture analysis

• Design and enhance operational tools and architect Dev Ops solutions to optimize system performance and efficiency.

• Leverage AWS technologies (S3, Athena, Quick Sight) to analyse data from millions of field devices, delivering insights to inform decision-making and drive operational efficiency.

• Develop and implement anomaly detection techniques and data-driven solutions to proactively identify and resolve system issues. Perform global metric comparisons across various device models.

What You'll Bring:

• Experience and strong ability in C/C++, Python, and Linux experience. You'll also have experience with log management and analysis tools such as Elastic Stack (ELK), Splunk, and Grafana for data visualisation and monitoring.

• Proven expertise in at least one scripting language, such as Bash, Python, or Go.

• Experience of holding a Technical Lead / Senior role or mentoring a small team of engineers. Ability to make good technical decisions and convince others about the merits and reasons for those decisions.

• Experienced in Defect Tracking Tools such as Jira

• SCM Tools - Git & Git Hub

• SQL and/or Amazon Athena experience.