Helpdesk Technician II
Job in
Philadelphia, Philadelphia County, Pennsylvania, 19117, USA
Listed on 2026-06-18
Listing for:
Navitas Healthcare LLC
Full Time
position Listed on 2026-06-18
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support, Desktop Support
Job Description & How to Apply Below
Location: Philadelphia, PA
Job Type: Long-Term Contract
Work Setting: Onsite
Position Overview
We are seeking a Helpdesk Technician II to provide technical support to airport staff by troubleshooting hardware, software, and network-related issues. This role is responsible for ensuring reliable IT operations through timely resolution of incidents, deployment of end-user devices, and support of standard business applications.
Responsibilities
- Resolve user incidents and service requests in a timely and professional manner.
- Configure, deploy, and maintain end-user devices including desktops, laptops, and peripherals.
- Install, configure, and support standard airport and business applications.
- Troubleshoot hardware, software, connectivity, and system-related issues.
- Document incidents, resolutions, and support activities within the ticketing system.
- Escalate complex technical issues to higher-level support teams as needed.
- Provide excellent customer service and technical assistance to end users.
- 2-4 years of IT support or Helpdesk experience.
- Proficiency with Windows operating systems and Microsoft 365.
- Strong troubleshooting skills across hardware, software, and network environments.
- Excellent customer service and communication skills.
- Experience with ticketing systems and incident management processes.
- Ability to work onsite and support mission-critical IT operations.
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