IT Learning & Development Specialist

Job Title: IT Learning & Development Specialist
Location: Philadelphia, PA
Job Type: Long-Term Contract
Work Setting: Onsite
Project Overview

We are supporting a large-scale airport technology environment that requires skilled IT professionals to support, maintain, and enhance critical systems across multiple airport facilities. These long-term contract roles operate within a complex, mission-critical infrastructure supporting airport operations, security, communications, and end-user services. Successful candidates will contribute to the reliability, performance, and continuous improvement of enterprise IT systems in a fast-paced operational environment.
Responsibilities

• Develop IT training materials and documentation
• Conduct user training sessions
• Support onboarding for new systems
• Evaluate training effectiveness
• Coordinate with IT and operations teams
• Support system rollout and adoption
• Maintain training records
• Create SOPs and user guides
• Assist end-user support during transitions

Requirements

• 3-5 years IT training or instructional design experience
• Enterprise environment experience
• Microsoft Office 365 knowledge
• Strong communication skills
• Ability to simplify technical content
• LMS experience is a plus