Principal ServiceNow Developer

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love.

We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You'll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work.

If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)

Job Summary

We are seeking a highly skilled Service Now Enterprise Lead Developer to lead the design, strategy, and implementation of our Service Now platform across the enterprise. The ideal candidate will have extensive experience in Service Now architecture, with the ability to develop scalable, secure, and efficient solutions that align with the organization's IT and business strategies. As the Service Now Enterprise Lead, you will be responsible for overseeing the overall direction, development standards, mentoring junior talent, ensuring that the platform supports the needs of the business and integrates seamlessly with other enterprise systems.

Job Description

Comcast Business IT is an organization within Comcast's Technology and Product Division and largely located on the east coast (greater Philadelphia and the DC area). We own the IT applications and infrastructure supporting the Comcast Business serving large scale enterprise customers, mid market, small and medium business.

In this role at Comcast Business Information Technology (BIT) organization, you will work with diverse teams of product owners, architects and software engineers to deliver large programs prioritized within Comcast Business. You will be ensuring the ecosystem is secure, reliable, resilient, and supports efficient business processes with purpose-built customer centric applications. You will be part of the IT team that will set the IT vision and roadmap for the greenfield eco-system and determine how we work to effectively architect, develop, deploy and support the applications and infrastructure.

Service Now Platform Development

As a Senior Service Now Developer, you will lead the design, development, and optimization of enterprise-scale Service Now solutions primarily leveraging ITSM and TSOM, with optional exposure to TNI, and a growing focus on NOW Assist capabilities. You will collaborate closely with business and technical teams to implement scalable, integrated systems that streamline operational workflows, improve service delivery, and support intelligent automation.

Service Now ITSM, CMDB, TSOM Architecture & Development:

* Design, develop, and maintain solutions built on Service Now ITSM and CMDB, with a focus on TSOM architecture and development to support incident, request, problem, change, and service operations workflows.

* Lead data migration activities to transform and migrate ITSM, CMDB, and TSOM data into Service Now as a high-priority task.

Enterprise Integration:

* Develop and integrate Service Now with Telecom order management systems to support end-to-end order orchestration, lifecycle tracking, and downstream fulfillment workflows.

* Use Service Now for Day 2 assurance by developing and maintaining scalable server-side logic, workflows, and automation that support operational stability, incident resolution, and ongoing service visibility.

Technical Leadership & Innovation

* Lead and mentor development teams on ITSM, TSOM, CMDB, and Flow Designer to deliver high-quality, scalable solutions aligned with business goals.

* Collaborate with architects and stakeholders for architectural reviews and governance

* Promote AI adoption to accelerate development, automate testing, and enhance workflows.

* Foster a culture of innovation to continuously evolve Service Now capabilities and boost productivity.

Experience

* Bachelor's degree in computer science/engineering/information systems or similar technical area. (Master's degree is a plus)

* 7+ years of experience in IT service management, with at least 3 years of hands-on experience in Service Now development, including Flow Designer and Script Includes

* Proven experience in designing and implementing enterprise-level Service Now solutions, including ITSM, TSOM, CMDB, COM, TNI, and other Service Now modules.

* Experience with integrating Service Now with other enterprise systems, such as ERP, CRM, and third-party tools.

* 2+ years of MSO/Telecommunications experience with a good blend of functional and technical skills in enterprise…