Clinical Systems Analyst; Associate, Mid, Senior

Position: Clinical Systems Analyst (Associate, Mid, Senior)
Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

• Entity:
  Corporate
• Department: IS - Medical Decision Support
• Location:
  
  Philadelphia, PA
• Hours:
  
  8hr Days

(The role involves on-site presence for the first 6 months with the possibility of remote work after the introductory period is complete)

This position is posted at 3 levels based on experience to join the Application Team.

• Associate level
• Mid-level
• Senior level

Associate Clinical Systems Analyst:

Configure and customize clinical systems, perform system testing, and provide end-user training and support including developing, planning, and executing testing for supported applications Performs analysis, troubleshooting, and problem solving of simple to complex issues at the technical, interface, and application levels. Identifies root-cause, recommends, tests, and implements changes. Implement and facilitate scheduled vendor releases, system upgrades, system enhancements, and resolve system defects.

Provides customer service and acts as a liaison between the clinical departments and Information Services. Communicates problems, issues, and potential solutions to team members, clients, and organizational administration. Escalate complex issues as necessary. Clearly defines and articulates to operational stakeholders workflow changes that are offered with software/hardware upgrades and best practice solutions as recommended by the vendor.

Accountabilities
:

• Configure and customize clinical systems, perform system testing, and provide end-user training and support including developing, planning, and executing testing for supported applications Performs analysis, troubleshooting, and problem solving of simple to complex issues at the technical, interface, and application levels. Identifies root-cause, recommends, tests, and implements changes.
• Collaborates with cross-functional teams such as Epic technical support teams, vendors, and other IS Application teams as needed to address complex technical issues maintaining compliance with regulatory standards such as HIPAA. Understands integration between various applications and functionality within those applications
• Implement and facilitate scheduled vendor releases, system upgrades, system enhancements, and resolve system defects
• Provides customer service and acts as a liaison between the clinical departments and Information Services. Communicates problems, issues, and potential solutions to team members, clients, and organizational administration. Escalate complex issues as necessary. Clearly defines and articulates to operational stakeholders workflow changes that are offered with software/hardware upgrades and best practice solutions as recommended by the vendor.
• Participates in process to define and document user requirements and system scope. Reviews and collects information regarding potential system enhancements. Maintains thorough documentation of configurations, customizations, and support processes for assigned applications Complies with all applicable guidelines, policies, and procedures of Penn Medicine to ensure necessary controls, documentation, and audit trails. Performs duties in accordance with Penn Medicine and entity values, policies, and procedures.
  
  Ensure system changes follow change management procedures and protocols
• Other duties as assigned to support the unit, department, entity, and health system organization.

Minimum Requirements:

• H.S. Diploma/GED and 4+ years of Clinical Application Support, Troubleshooting, Analysis, HL7, Interfaces, Vital Signs Workflow, Document Management, Electronic Medical Record, Software/Hardware Upgrades, Electronic Dictation experience. (Required)

Or

• Associate's degree and…