Sr Business Analyst

Description de l'entreprise

The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia headed by the Chief Information Officer (CIO). OIT oversees all major information and communications technology initiatives for the City of Philadelphia - increasing the effectiveness of the information technology infrastructure, where the services provided are advanced, optimized, and responsive to the needs of the City of Philadelphia's businesses, residents, and visitors.

OIT responsibilities include: identifying the most effective approach for implementing new information technology directions throughout city government; improving the value of the city's technology assets and the return on the city's technology investments; ensuring data security continuity; planning for continuing operations in the event of disruption of information technology or communications services; and supporting accountable, efficient and effective government across every city department, board, commission and agency.

The Senior Business Analyst is a key member of the Business Engagement team, responsible for bridging business needs and technology solutions. This role partners closely with business stakeholders, project managers, and technical teams to support the planning, implementation, and optimization of enterprise applications and IT initiatives.

The Senior Business Analyst leads the evaluation and documentation of current business processes, identifies inefficiencies, and recommends process improvements that align with organizational goals and industry best practices. A core focus of the role is to help standardize and streamline business processes to minimize the need for application customizations, ensuring scalable, cost-effective, and supportable technology solutions.

This position plays a critical role throughout the project lifecycle, from requirements gathering and solution design through testing, deployment, and post-implementation support, ensuring that delivered solutions meet business needs while adhering to IT governance and architectural standards.

Description du poste

Essential Functions

* Analyze and document current-state ("as-is") business processes and design future-state ("to-be") processes that improve efficiency and effectiveness.

* Recommend process changes and best practices to reduce reliance on application customizations and promote use of standard system functionality.

* Serve as a liaison between business units, IT teams, vendors, and project managers to ensure clear communication and alignment throughout the project lifecycle.

* Support IT project planning activities, including scope definition, impact analysis, risk identification, and change management.

* Develop clear and comprehensive documentation, including business requirements documents, process flows, use cases, functional specifications, and user stories.

* Participate in solution design reviews to ensure proposed solutions meet business needs and align with enterprise architecture standards.

* Support system testing activities, including test planning, user acceptance testing (UAT), defect tracking, and validation of implemented solutions.

* Assist with deployment activities, training support, and post-implementation review to ensure successful adoption and continuous improvement.

* Mentor junior business analysts and contribute to the development of business analysis standards, templates, and best practices.

Qualifications

Qualifications (Education and Experience)

Education

* Bachelor's degree in Business Administration, Information Systems, Computer Science, or a related field, or an equivalent combination of education and experience.

Experience/Skill

* 7+ years of progressive experience as a Business Analyst, with demonstrated responsibility on complex IT projects and enterprise application implementations.

* 3+ years of experience in a senior or lead business analyst role, including ownership of requirements, process improvement initiatives, or cross-functional projects.

* Hands-on experience working across the full project lifecycle, from requirements gathering through implementation, testing, and post-deployment support.

* Experience working in a structured IT environment with formal project management, SDLC, and governance practices.

* Preferred experience supporting large-scale or enterprise systems (e.g., ERP, CRM, HRIS, financial systems, or custom business applications).

Competencies, Knowledge,

Skills and Abilities

* Strong experience in business analysis within an IT project or application management environment.

* Proven ability to analyze and document complex business processes and translate business needs into clear, actionable requirements.

* Demonstrated experience supporting enterprise application implementations and system integrations.

* Strong understanding of process improvement methodologies and the ability to recommend changes that balance business needs with technical constraints.

* Excellent written and verbal…