ServiceNow ITAM Developer

Service Now Itam Developer (Hardware & Software Asset Management)

Own the design, configuration, and automation of IT Asset Management (ITAM) on Service Now—covering Hardware Asset Management (HAM) and Software Asset Management (SAM).

Ensure end-to-end asset lifecycle control, license compliance, cost optimization, and robust integrations with CMDB, procurement, discovery, and finance.

Key Responsibilities

• Solution Design & Build
• Configure HAM entities (models, stockrooms, assets, disposals) and SAM constructs (software models, normalization, entitlements, rights).
• Develop Business Rules, Script Includes, Client Scripts, UI Policies, Scheduled Jobs, and Flow Designer flows for ITAM automation.
• Extend data model; design catalog items/record producers for asset requests, ownership transfer, reclamation, and disposal.
• Lifecycle, Compliance & Governance
• Implement procure → receive → assign → maintain → reclaim/retire/dispose processes with auditable controls.
• Set up SAM reconciliation, publisher packs, metrics (per-device, per-user, concurrent), and compliance dashboards; drive remediation and true-ups.
• Define and maintain process KPIs/SLAs (inventory accuracy, reconciliation success rate, compliance exposure, mean time to reclaim).
• Integrations & Data Quality
• Build integrations with ERP/Procurement (PO/GRN), HR (joiner-mover-leaver), discovery sources, and CMDB via Import Sets/Transform Maps and REST/SOAP.
• Implement normalization/enrichment, deduplication, and data quality scores; manage reconciliation jobs and error handling.
• Reporting & Analytics
• Create Performance Analytics widgets, MIS reports, and executive dashboards for usage, compliance, spend, and lifecycle health.
• Provide cost optimization insights (reclamation, downgrades, license conversions).
• Delivery & Collaboration
• Run workshops; convert requirements into technical designs and backlog items.
• Partner with procurement, finance, security/compliance, and service operations; maintain audit-ready documentation and release notes.
• Use Git/CI-CD for update sets and versioning; enforce secure coding and platform guardrails.

Required Skills & Experience

• Experience:
  
  6–8 years total; 4+ years hands-on implementing Service Now ITAM (HAM/SAM) with configuration, scripting, integrations.
• Platform/Dev:
  Service Now Administration & Development (JavaScript/Glide APIs, Flow Designer, Integration Hub); strong in Business Rules, Script Includes, Client Scripts.
• ITAM Domain:
  Asset lifecycle, inventory, license metrics, normalization & reconciliation, vendor contracts, true-ups, audits.
• Process: ITIL fundamentals; linkage of Incident/Change/Request with ITAM; strong reporting/MIS.