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Help Desk Analyst
Job in
Philadelphia, Philadelphia County, Pennsylvania, 19102, USA
Listed on 2026-07-01
Listing for:
Real Soft, Inc.
Full Time
position Listed on 2026-07-01
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support -
Customer Service/HelpDesk
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Job Title
Minimum skills and experience:
• Minimum 2 years of experience working in single point of contact help desk.
• Experience using Group Link’s Everything Helpdesk application.
• Strong customer service skills; telephone etiquette.
• Good team-oriented interpersonal skill.
• Good organizational skills.
• Good analytical and problem-solving skills.
• Good oral and written communications skills (technical and non-technical).
• Strong understanding of the ACD system and trouble ticket process.
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