Senior Manager, IT Support Services - Penn Dental Medicine

Senior Manager, IT Support Services
- Penn Dental Medicine

Manages support staff within the Department of Information Technology at Penn Dental Medicine, providing IT services/support over Academic, Clinical and Research operations both, onsite at the School and at remote clinical locations. Provides direction for team; maintains accountability for team's results. Facilitate team meetings and dissemination of information.

Oversees projects, day-to-day operations and activities;
Draft policy and procedure recommendations to create or improve services. Sets policies and procedures, technical standards and methods, and priorities.

Participates in or leads planning efforts. Assist with vendor management efforts, sourcing new vendors, and working with procurement team. Reports to leadership on information systems plans, projects, performance and related matters.

Manages procurement activities for end user computing devices. Participates in budgeting activities.

Provide research and recommendations on expanding or improving quality of service. Keeps up to date on current trends and innovations.

Perform other duties as assigned. Provide and maintain expertise in innovative solutions focused on the responsible stewardship of Penn Dental Medicine and its community experience.

Qualifications:

Bachelor's Degree with 3-5 years of related experience or equivalent combination of education and experience is required.

Working Conditions:

Office, library, computer room. Physical Effort:
Typically sitting at a desk or table.

Job Location
- City, State:
Philadelphia, Pennsylvania

Pay Range: $ - $ Annual Rate

Equal Opportunity Statement:
The University of Pennsylvania is an equal opportunity employer. Candidates are considered for employment without regard to race, color, sex, sexual orientation, religion, creed, national origin (including shared ancestry or ethnic characteristics), citizenship status, age, disability, veteran status or any class protected under applicable federal, state or local law.

Special Requirements:
Background checks may be required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

University Benefits:

• Health, Life, and Flexible Spending Accounts
• Tuition
• Retirement
• Time Away from Work
• Long-Term Care Insurance
• Wellness and Work-life Resources
• Professional and Personal Development
• University Resources
• Discounts and Special Services
• Flexible Work Hours
• Penn Home Ownership Services
• Adoption Assistance