Manager, Sales Engineering

Sales Engineering Manager

The Freedom Pay Commerce Platform is the technology of choice for many of the largest companies across the globe in retail, hospitality, lodging, gaming, sports and entertainment, food service, education, healthcare and financial services. Freedom Pay's technology has been purposely built to deliver rock solid performance in the highly complex environment of global commerce. The company maintains a world-class security environment and was first to earn the coveted validation by the PCI Security Standards Council against Point-to-Point Encryption with EMV standard in North America.

Freedom Pay's robust solutions across payments, security, identity and data analytics are available in-store, online and on-mobile and are supported by rapid API adoption. The award winning Freedom Pay Commerce Platform operates on a single, unified technology stack across multiple continents allowing enterprises to deliver a consistent, repeatable experience on a global scale. Freedom Pay is a fast paced, high growth company with a great culture with competitive benefits and compensation with a business casual atmosphere.

The Sales Engineering Manager will lead and scale Freedom Pay's Sales Engineering team, driving technical pre-sales excellence across the organization. This leader will be the connective tissue between Sales, Product, and Technology — ensuring the team can compellingly communicate Freedom Pay's platform story, win complex deals, and deliver world-class partner and client experiences.

This role will also be responsible for embedding AI-driven capabilities, automation, and scalable infrastructure into the pre-sales function- enabling the team to operate more efficiently, reduce manual effort, and increase throughput without compromising quality.

The ideal candidate brings deep fintech expertise, a proven track record of building and scaling high-performing Sales Engineering or Sales Consultant teams, and the executive presence to engage stakeholders at every level

• Lead, mentor, and grow a team of Sales Engineers, fostering a culture of technical excellence, curiosity, and client focus.
• Define team structure and career development frameworks to scale the function in line with business growth.
• Set clear performance expectations, conduct regular reviews, and develop individual growth plans for all direct reports.
• Build onboarding programs and internal training curricula to continuously elevate team capability.
• Champion the adoption of AI-enabled tools and automation within the team, upskilling Sales Engineers on how to leverage these technologies to improve productivity and consistency.
• Own the end-to-end pre-sales engineering motion, including technical discovery, RFI/RFP responses, and proof-of-concept delivery.
• Partner closely with Sales leadership to prioritize and resource opportunities, ensuring the team is deployed effectively across the pipeline.
• Establish and refine repeatable pre-sales processes, playbooks, and best practices that improve win rates and reduce deal cycle times.
• Lead or actively participate in strategic, high-value pre-sales engagements — including point-of-sale, eCommerce, and mobile integration discussions with enterprise merchants and partners.
• Identify and implement opportunities to automate portions of the pre-sales lifecycle (e.g., RFP responses, demo provisioning, discovery insights), improving speed, accuracy, and scalability.
• Leverage data and AI-driven insights to optimize pipeline coverage, resource allocation, and deal prioritization.
• Serve as a senior Subject Matter Expert on the Freedom Pay platform, guiding the team to deeply understand client environments and match them to the best available solutions.
• Maintain a strong pulse on the Fin Tech and payments landscape to position Freedom Pay's solutions competitively and credibly.
• Evaluate and introduce emerging AI and automation technologies that enhance solution design, client storytelling, and technical validation processes.
• Act as the primary liaison between Sales Engineering and Product, Solution Engineering, Systems Integrations, Account Management,…