Tolling Industry Management Consulting Manager

Accenture Strategy & Consulting

If you love solving challenges and not just studying them, then Accenture Strategy & Consulting is the right place for you. Join us to develop your ideas into provocative points of view and transformative insights that help shape industries. You'll work with an amazing and diverse mix of world-class experts with access to one of the most robust portfolios of capabilities and ecosystem relationships in the industry.

Together, you'll do so much more than consult.

Coming here means future-proofing your career and going as far as your ambition takes you. Becoming a tech-savvy, well-rounded, multi-disciplined and market-relevant advisor doesn't happen by chance. We invest in training and development in a big way, so you can build your future along with ours, creating an impactful career unique to you. Ultimately, we believe we is greater than me and that diverse perspectives lead to the best solutions.

Joining Accenture means you will learn, innovate and lead, and together we will improve the way the world works and lives.

Management Consulting professionals design and implement process and change interventions that integrate strategy, technology and people to enable process improvements that create value for clients. People in our Public Service group serve an array of clients across state and local government, non-profit, and transportation and tolling industries.

The Tolling Industry Manager is experienced in delivering programmatic, operational, and organization design, transformation and service delivery improvements for tolling agencies and transportation authorities. The Manager will design and implement business changes that drive industry-specific, functional, and digital operating model transformation across tolling operations—with a particular focus on back office systems modernization, customer service operations, and roadside technology integration. The Manager is a collaborative team leader who can guide junior practitioners while engaging directly with client counterparts to drive results.

Ability to travel 75%+.

Here's What You Need:

• A minimum of 5 years of high-value consulting experience
• A minimum of 5 years of public service, transportation, or tolling industry experience
• Demonstrated tolling domain knowledge, including hands-on understanding of back-office systems (customer account management, billing, reconciliation, and violation processing), customer service operations, and roadside systems (toll collection hardware, transponder technology, lane management)
• A minimum of 5 years of experience leading work streams and meeting deadlines within large, cross-functional teams
• A minimum of 5 years of experience working with mid- to senior-level client stakeholders

Bonus Points If:

• Bachelor's degree
• You have experience identifying and helping to shape new client opportunities within the tolling or broader transportation sector
• You have led back-office system implementations, procurements, or operational assessments for a tolling agency or authority
• You bring knowledge of emerging tolling innovations, such as connected and autonomous vehicle tolling, open road tolling architectures, or tolling-as-a-service models
• Solid understanding of the tolling industry competitive landscape, including major technology vendors, system integrators, and the regulatory and policy environment shaping tolling agencies
• Familiarity with key challenges and opportunities facing the tolling industry, including interoperability, revenue leakage, customer experience transformation, and the shift to cashless and all-electronic tolling
• You have government finance and budgeting experience relevant to tolling capital and operating programs
• You have experience bringing innovative ideas to projects and translating them into actionable client solutions
• Ability to work effectively within a team structure, mentoring consultants and coordinating across work streams to deliver cohesive client outcomes