Senior Manager, IT Support Services - Penn Dental Medicine

Posted Job Title

Senior Manager, IT Support Services
- Penn Dental Medicine

Information Technology Manager Senior

Manages support staff within the Department of Information Technology at Penn Dental Medicine, providing IT services/support over Academic, Clinical and Research operations both onsite at the School and at remote clinical locations. Provides direction for team; maintains accountability for team’s results. Facilitates team meetings and dissemination of information. Oversees projects, day‑to‑day operations and activities; drafts policy and procedure recommendations to create or improve services.

Sets policies and procedures, technical standards and methods, and priorities. Participates in or leads planning efforts. Assists with vendor management efforts, sourcing new vendors, and working with procurement team. Reports to leadership on information systems plans, projects, performance and related matters. Manages procurement activities for end‑user computing devices. Participates in budgeting activities. Provides research and recommendations on expanding or improving quality of service.

Keeps up to date on current trends and innovations.

• Manages support staff within the Department of Information Technology at Penn Dental Medicine, providing IT services/support over Academic, Clinical and Research operations both onsite at the School and at remote clinical locations. Provides direction for team; maintains accountability for team’s results. Facilitates team meetings and dissemination of information.

• Oversees projects, day‑to‑day operations and activities; drafts policy and procedure recommendations to create or improve services. Sets policies and procedures, technical standards and methods, and priorities.

• Participates in or leads planning efforts. Assists with vendor management efforts, sourcing new vendors, and working with procurement team. Reports to leadership on information systems plans, projects, performance and related matters.

• Manages procurement activities for end‑user computing devices. Participates in budgeting activities.

• Provides research and recommendations on expanding or improving quality of service. Keeps up to date on current trends and innovations.

• Perform other duties as assigned. Provide and maintain expertise in innovative solutions focused on the responsible stewardship of Penn Dental Medicine and its community experience.

Bachelor’s Degree with 3-5 years of related experience or equivalent combination of education and experience is required

Office, library, computer room

Typically sitting at a desk or table

Philadelphia, Pennsylvania

School of Dental Medicine

$ - $ Annual Rate

Salary offers are made based on the candidate’s qualifications, experience, skills, and education as they directly relate to the requirements of the position, and in alignment with salary ranges based on external market data for the job’s level. Internal organization and peer data at Penn are also considered.

The University of Pennsylvania is an equal opportunity employer. Candidates are considered for employment without regard to race, color, sex, sexual orientation, religion, creed, national origin (including shared ancestry or ethnic characteristics), citizenship status, age, disability, veteran status or any class protected under applicable federal, state or local law.

Background checks may be required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

• Health, Life, and Flexible Spending Accounts :
  Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family’s health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre‑tax dollars.

• Tuition :
  Take advantage of Penn’s exceptional tuition benefits. You, your spouse, and your dependent children can get…