Desktop Support Technician- 2nd Shift

Overview

We are seeking a Desktop Support Technician to provide exceptional technical support to end users in a fast-paced enterprise environment. This role serves as a primary point of contact for IT support, troubleshooting hardware, software, operating system, and peripheral issues while delivering outstanding customer service through phone, remote, and onsite support.

Key Responsibilities

+ Provide Tier 1 desktop support for hardware, software, operating system, and peripheral-related issues.

+ Troubleshoot and resolve incidents involving desktops, laptops, printers, mobile devices, and enterprise applications.

+ Deliver technical support via phone, remote support tools, and onsite desk-side assistance.

+ Accurately document incidents, service requests, troubleshooting steps, and resolutions within the ticketing system.

+ Track and manage support tickets through completion while ensuring compliance with service level agreements (SLAs).

+ Evaluate and prioritize incoming support requests and escalate complex issues to Tier 2 or specialized support teams as needed.

+ Manage support queues and ensure proper categorization and assignment of incidents.

+ Serve as the primary liaison between end users and internal IT teams.

+ Support incident, problem, and change management processes following established IT service management practices.

+ Assist with device deployments, software installations, upgrades, imaging, and configuration activities.

+ Maintain technical documentation and contribute to knowledge base improvements.

+ Recommend process improvements to enhance service quality and reduce recurring issues.

+ Stay current on supported hardware, software, mobile devices, and operating system platforms.

Required Qualifications

+ Experience providing desktop, help desk, or technical support in an enterprise environment.

+ Strong customer service skills with the ability to communicate effectively with technical and non-technical users.

+ Experience troubleshooting Windows operating systems, software applications, and hardware devices.

+ Familiarity with printers, PCs, mobile devices, networking equipment, and peripheral hardware.

+ Understanding of Microsoft technologies, including software deployment, imaging, security, licensing, and system upgrades.

+ Knowledge of TCP/IP networking fundamentals and basic connectivity troubleshooting.

+ Experience using ticketing systems and managing incident queues.

+ Strong documentation, organizational, analytical, and problem-solving skills.

Preferred Qualifications

+ Experience in a healthcare or clinical environment.

+ Familiarity with medical terminology.

+ Previous Tier 2 desktop support or service desk experience.

+ Experience supporting endpoint deployments, imaging, and device lifecycle management.

Key Competencies

+ Customer-first mindset with a focus on service excellence.

+ Strong troubleshooting and root-cause analysis skills.

+ Ability to work independently and collaboratively within a team environment.

+ Excellent verbal and written communication skills.

+ Ability to prioritize multiple tasks in a fast-paced support environment.

+ Commitment to continuous learning and process improvement.

Job Type & Location

This is a Contract position based out of Philadelphia, PA.

Pay and Benefits

The pay range for this position is $25.00 - $28.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:  - Medical, dental & vision
- Critical Illness, Accident, and Hospital  - 401(k) Retirement Plan
- Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)  - Short and long-term disability
- Health Spending Account (HSA)  - Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Philadelphia,PA.

Final date to receive applications

This position is anticipated to close on Jul 11, 2026.

About TEKsystems

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