Architect II – Solutions; CRM​/Salesforce

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.

Under the general direction of the designated Manager, the Architect II – Solutions is responsible for designing and delivering IT solutions within the Salesforce / Experience Cloud ecosystem that support the GPO (Group Purchasing Organization) business team. This role leverages the architectural roadmap and standards of the organization, ensures seamless integration with the existing CRM portfolio, and drives both the resolution of technical debt and the design of future‑state solutions aligned to evolving business requirements.

As a key member of the CRM Delivery team, this architect serves as the technical authority for Salesforce platform decisions and provides strategic direction for the continued maturity of our CRM capabilities.

• Solution Design & Architecture:
  Provide technical leadership and architectural vision for the Salesforce / Experience Cloud platform, ensuring solutions are scalable, maintainable, and aligned with enterprise standards; design and document future‑state architectures; evaluate the existing Salesforce environment to identify, prioritize, and remediate technical debt; develop feasibility analyses, business case justifications, and architectural options and communicate trade‑offs to stakeholders.
• Business & Stakeholder Engagement:
  Partner closely with the GPO business team and other stakeholders to understand requirements, translate business needs into system and platform solutions, and work with service providers and vendors to support CRM initiatives.
• Standards, Governance & Technical Leadership:
  Coordinate and contribute to CRM architecture models, standards, patterns, and best practices; provide guidance to developers; ensure designs comply with standards, security, and governance; participate in enterprise‑level planning.
• Continuous Improvement & Innovation:
  Stay current with Salesforce releases, roadmap updates, and emerging capabilities; foster innovation and continuous improvement; serve as trusted advisor on platform architecture and strategy.
• Team & Operational Leadership:
  Coach, mentor, and lead direct reports; collaborate on strategic planning, budgeting, resource allocation, and reporting.

• BS Degree in Computer Science, Information Technology, or equivalent.
• Minimum of ten (10) years of progressively responsible experience in IT architecture design and implementation.
• Significant hands‑on experience with Salesforce platform, including Service Cloud and Experience Cloud.
• Experience in CRM Delivery or similar product‑aligned technology organization preferred.
• Prior experience supporting GPO, healthcare, or pharmaceutical distribution functions a plus.

Salesforce Application Architect, System Architect, Platform Developer II, or equivalent credentials.

• Deep knowledge of Salesforce platform, declarative configuration, custom development (Apex, LWC, Visualforce), integrations, and data architecture.
• Ability to assess and resolve technical debt and design future‑state solutions.
• Strong business requirements analysis and ability to produce architectural specifications.
• Leadership experience with matrixed projects and cross‑functional teams.
• Strong communication, organizational, analytical, and interpersonal skills.

We provide compensation, benefits, and resources that enable an inclusive culture and support team members’ ability to live with purpose every day. In addition to medical, dental, and vision care, we offer a comprehensive suite of wellness benefits including backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.…