Enterprise Printing Technical Writer; VA ESOM

Overview

Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers’ missions, fostering professional growth, and making a positive impact on our communities.

By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones.

Kentro is hiring for an Enterprise Printing Technical Writer to support our Veterans Affairs ESOM contract.

The Enterprise Printing Technical Writer develops and maintains the technical documentation that enables the successful implementation, operation, and long‑term support of the Enterprise Printing environment. Partnering with Solutions Architects, Enterprise Printing Engineers, Security Analysts, and operational stakeholders, this individual transforms complex technical concepts into clear, actionable documentation that supports standardized processes and consistent execution across the enterprise.

The Enterprise Printing Technical Writer is responsible for developing and maintaining the technical documentation that supports the enterprise printing environment throughout its lifecycle. This role works closely with engineering, security, operations, and support teams to create clear, accurate, and maintainable documentation that enables standardized implementation, efficient operations, effective knowledge transfer, and consistent support across the enterprise.

Location: this position can be performed remotely within the United States and will support Eastern Time working hours.

Compensation Range: The salary for this position is between $70,000 and $81,000 annually. Factors affecting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

• Develop, maintain, and continuously improve technical documentation supporting enterprise printing hardware, software, print management systems, and supporting infrastructure.
• Create implementation guides, installation procedures, configuration documentation, operational runbooks, user manuals, quick‑reference guides, troubleshooting documentation, and Frequently Asked Questions (FAQs).
• Ensure documentation remains current throughout the lifecycle of the Enterprise Printing Initiative as technical designs, firmware, software, and operational processes evolve.

• Develop comprehensive Standard Operating Procedures supporting installation, configuration, administration, maintenance, monitoring, security controls, and operational support of enterprise printing environments.
• Document repeatable operational processes to ensure consistent service delivery across implementation and support teams.

• Partner closely with Enterprise Printing Engineers, Solutions Architects, Security Analysts, Printer Support Administrators, Operational Support Teams, and vendor partners to gather technical information and validate documentation accuracy.
• Participate in discovery sessions, design reviews, technical workshops, and pilot activities to accurately capture evolving requirements and solution decisions.

• Develop and maintain a centralized documentation repository that serves as the authoritative source for enterprise printing documentation.
• Establish documentation standards, version control practices, and review processes to ensure consistency and quality across all deliverables.

• Develop user‑focused training materials, job aids, instructional guides, and knowledge articles that support the successful adoption of enterprise printing capabilities.
• Create documentation supporting secure printing, mobile printing, print release functionality, device operation, and basic troubleshooting for end users and operational support teams.

• Support operational readiness by developing documentation that enables effective knowledge…