Sr Lead Network Engineer

Role Overview

The Senior Lead Network Engineer is an experienced technical leader responsible for ensuring the reliability, scalability, and operational excellence of enterprise network platforms. This role is primarily focused on Element Management System (EMS) testing and Tier 4 Operations Support, serving as the highest escalation point for complex network issues and platform-level incidents.

Work Location:

US Remote

• Lead and execute comprehensive EMS testing across network platforms, including functional, integration, regression, performance, and resilience testing.
• Validate EMS interoperability with network devices, northbound systems, monitoring tools, and automation frameworks.
• Develop, maintain, and enhance EMS test plans, evaluate test cases, and validate criteria aligned with architectural standards and operational requirements.
• Identify defects, gaps, and risks within EMS platforms and partner with engineering, architecture, and vendors to drive resolution.
• Ensure operational readiness of EMS solutions prior to production deployment, including failover scenarios, scalability, and alerting accuracy.

• Serve as the Tier 4 escalation point for complex, high-impact network, and EMS-related incidents.
• Lead deep‑dives root cause analysis (RCA) efforts for critical outages, chronic issues, and systemic failures.
• Provide advanced troubleshooting across network hardware, software, EMS platforms, and integrated systems.
• Recommend and implement permanent corrective actions to prevent recurrence of critical incidents.
• Function as a technical authority during major incident calls and post-incident reviews.

• Partner with Network Architecture to review designs and provide operational and test‑readiness feedback.
• Support Engineering teams during solution build and deployment by validating EMS behavior and operational workflows.
• Evaluate innovative technologies, tools, and platforms from an operational, testability, and supportability perspective.
• Influence architectural and engineering decisions by sharing insights gained from EMS testing and Tier 4 operations.

• Establish and improve EMS testing methodologies, standards, and best practices.
• Mentor and guide senior and mid‑level engineers in advanced troubleshooting and operational excellence.
• Identify opportunities for automation, monitoring improvements, and proactive fault detection.
• Contribute documentation, runbooks, and operational procedures for complex network environments.

• Manage network projects, set priorities, prepare cost/benefit analyses, and use modeling and planning methodologies to develop strategic roadmaps.

• Expert‑level capability in EMS testing, including functional, integration, regression, performance, and resilience validation.
• Proven Tier 4 operations support expertise, serving as the highest escalation point for complex EMS, network, and platform incidents.
• Direct experience deploying, instantiating, and operating EMS platforms in cloud environments, with strong understanding of underlying infrastructure dependencies.
• Advanced troubleshooting skills across cloud‑hosted EMS architectures, including availability, scalability, performance, and failure scenarios.
• Strong expertise in northbound API integrations, including RESTful APIs, authentication, data models, and integrations with OSS/BSS, automation, and monitoring systems.
• Ability to validate EMS API behavior, data integrity, and performance under normal and degraded conditions.
• Deep root cause analysis (RCA) skills focused on systemic issue resolution and long‑term operational resilience.

• Bachelor’s degree (BS/BA) in Engineering, Information Systems, or related field desired.
• Equivalent professional experience may be considered in lieu of a degree.

• 7+ years in network engineering, architecture, or infrastructure‑focused roles.
• Experience supporting large‑scale, mission‑critical network environments.
• Proven experience providing Tier 4 operational support and leading complex…