Associate Implementation Consultant - Grants and Scholarships Focus

About Foundant

At Foundant, we empower mission-driven organizations to manage their data, workflows, and impact with our comprehensive software solutions. From grant management and community foundations to process automation and data collaboration, our combined expertise supports a diverse range of organizations—from nonprofits and charitable entities to corporations and governments.

We’ve created a powerhouse of solutions designed to meet the unique needs of organizations striving to make a difference. Together, we’re setting new standards in innovation, flexibility, and impact management by helping organizations achieve their missions more efficiently and effectively.

• As a remote-first workplace, we offer flexibility and the freedom to work where it suits you best, while staying connected through technology. Our global network of talent is supported by physical office hubs and virtual collaboration, fostering a dynamic environment where innovation and growth thrive.
• With office locations in Bozeman, MT, Toronto, Canada, and Dublin, Ireland, you'll be part of a globally connected team. Whether you're working remotely or from one of our office locations, you'll be contributing to a vibrant, collaborative culture focused on driving meaningful impact across the world.

As a Foundant Associate Implementation Consultant (AIC), you are a key team member in the Client Delivery team responsible for driving the successful implementation of Foundant software products for new clients. The AIC is responsible for leading, training, and consulting with clients to achieve a successful delivery ensuring alignment with the client’s objectives, obtainment of ROI, and overall business value. Implementation Consultants establish and maintain a positive client experience during the implementation process through the active demonstration of Foundant’s vision, core values, and brand.

Key Objectives:

• Directly support the successful end-to-end implementation of Foundant software solutions to new clients through effective teamwork, collaboration, and client engagement.
• Develop and maintain expert knowledge of Foundant software products.
• Provide clients with guidance on nonprofit sector practices.
• Support fellow Delivery team members internally to help drive implementations forward, share best practices, solve for unique client workflows and cover team member work as needed.
• Train a partial load portfolio of new clients on how to utilize Foundant software products.
• Assist new clients in the configuration of their Foundant software products ensuring the most efficient business process workflows are implemented to provide the greatest business value to the new client.
• Maintain a high level of communication with all levels of client interaction to ensure proactive, solution-oriented problem identification and resolution.
• Follow up on tasks and projects arising from client interactions.
• Use software and project management tools to work efficiently, promptly and completely to document and share essential information with colleagues and the business, track time logs and update implementation project progress.
• Provide clients with guidance on best practices on how to use Foundant’s solutions to support their grant and scholarship cycle workflows.
• Engage in the philanthropic and/or SaaS sectors to stay up-to date with emerging trends and critical needs of Foundant clients.
• Work with clients and Data Migration Specialists to assess any custom data migration requirements, possibilities, and limitations related to the client’s grant or scholarship workflows.
• Other duties as assigned.

• At least one year of familiarity in philanthropy (grantmaking, scholarship making, fund accounting, or donor relations preferred) OR client and/or customer service in a SaaS company and/or related industry.
• Ability to identify and adjust training to client learning styles.
• Strong technical aptitude and ability to learn software programs and analyze data.
• Keen attention to detail for accuracy to deliver on internal and external customer requirements.
• Excellent verbal and written communication skills to effectively…