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Senior Google Workspace Support & Escalation Lead
Job in
Philadelphia, Philadelphia County, Pennsylvania, 19117, USA
Listed on 2026-07-11
Listing for:
Ontrac Solutions
Full Time
position Listed on 2026-07-11
Job specializations:
-
IT/Tech
IT Support, Technical Support
Job Description & How to Apply Below
Ontrac Solutions is seeking a Senior Google Workspace Support Engineer to diagnose complex Google Workspace issues, mentor engineers, and improve support operations. The role requires handling escalations with a consultative approach, and participating in on-call rotations as part of a 24x7 global support model.
You will serve as a senior, customer-facing escalation point, collaborating with partners and internal teams to drive successful outcomes and customer satisfaction.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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