PPD Systems Consultant

PPD 911 Systems Consultant

PPD 911 Systems Consultant is a technical position supporting the City’s 911 systems and contributes to the continuity of 911 computer services by providing day-to-day technical support and vendor management. The position is responsible for the daily operations and maintenance of the various computer services and platforms supporting PPD’s 911 center’s daily operations.

Responsibilities:

• Stay abreast of the latest developments in 911 technology; participate in regional and state meetings and provide input to the City’s 911 technology roadmap
• Confer with PPD stakeholders to determine computing and information management needs and requirements and in collaboration with executive management, set priorities and direction for 911 technology projects
• Working with system vendors, develop plans and proposals to analyze and upgrade the existing systems; determine computing policies and procedures; direct installation and validation of new or revised software and hardware; confer with designated technical specialists to ensure provision of support to the department;
• Participate in RFP, RFI, proposal and contract reviews and vendor selection; manage vendors and ensure SLA compliance; approve deliverables and invoicing
• Direct the maintenance of and enhancements to 911 systems by managing vendors and providing oversight to all testing and deployment activities
• Work with department management to identify and define problems, issues and opportunities to improve efficiency and effectiveness through IT initiatives; work with internal IT resources, stakeholders and vendors to ensure new initiatives are planned, launched and executed correctly.
• Forecast 911 infrastructure and equipment-related costs and IT personnel needs for ongoing operational support as well as technology projects and programs related to all 911 operations
• Help ensure delivery of computer services to the 911 area within allocated cost and schedule and within budget.
• Complete ad hoc 911-related tasks and projects as assigned by the 911 or PPD IT Directors.
• Assist with Software and Hardware deployment of 911 Related computer equipment at the direction of the PPD IT and 911 Directors
• Assist with problem resolution of 911 Related hardware and software when requested
• Participate in testing of 911-related hardware and software when necessary.
• Is responsible for being on call and participating in after-hours Major Incident Problem Resolutions related to 911 systems

Required Skills:

• Minimum 8+ years of increasingly responsible experience, with at least five years of managing increasingly complex systems in a technical environment. Able to work effectively and efficiently toward satisfaction. Understanding of Computer Aided Dispatching and other 911-related technologies
• Deep knowledge of principles, practices and theories in technology.
• Broad-based knowledge of IT solution life cycles and environments
• Software development lifecycle
• Networking and Security
• Technology and Application Architecture
• Computerized system validation (CSV) strategies and standards
• Disaster Recovery and Continuity of Operations
• Operating System Management
• Database Technology