Senior Technical Program Manager – GTO Residential

Responsibilities

• Lead cross‑functional, large‑to‑medium technical programs that span multiple teams or organizations, ensuring delivery against committed scope, timelines, and quality expectations.
• Collaborate with engineering, product, and business partners to refine requirements, define scope, and establish clear success criteria and delivery plans.
• Understand technical program scopes and align delivery plans with product direction, business requirements, and relevant planning and budget processes.
• Identify and secure participation from required cross‑functional teams to ensure effective collaboration and program execution.
• Build and maintain integrated program plans, including identification and management of critical paths, dependencies, and key milestones; maintain an accurate program record.
• Identify and manage program risks and issues; proactively define mitigation strategies, establish contingency plans, and escalation appropriately to senior leaders when needed.
• Track and manage program schedules and tasks; analyze performance against plan and adjust sequencing, scope, or approach to maintain committed outcomes.
• Provide clear, consistent program status and inputs for leadership and executive readouts, highlighting risks, changes, and decisions required; ensure stakeholder engagement throughout the program lifecycle.
• Bring structure to moderately ambiguous problem spaces, helping teams break down work, sequence execution, and stay aligned to objectives.
• Support execution tradeoffs across scope, timeline, dependencies, and resourcing in partnership with stakeholders; ensure proper documentation of decisions and changes.
• Consistent exercise of independent judgment and discretion in matters of significance.

• Bachelor's or master's degree in computer science, information technology, or a related technical field.
• 7-10 years of relevant experience in technical program management, ops or related roles.
• Minimum of 5 years’ experience managing the Software Development Life Cycle (SDLC) in an agile environment supporting an engineering-focused organization.
• Strong communication skills and a demonstrable ability to speak, listen, and write in a clear, thorough, and timely manner using appropriate and effective communication tools and techniques.
• Experience developing comprehensive project plans supporting technically focused projects and/or software development deliverables.
• Proven track record of strong organizational skills.
• Ability to set priorities, track work, and be transparent.
• Experience pulling and analyzing data to inform an approach or decision, especially in Jira, Excel, and databases.
• Ability to explore innovative ways to address operational or organizational pain points.
• Understanding of software development life cycle (SDLC) and system architecture.
• Experience with Agile methodologies and project management tools:
  Service Now, Smartsheet, Power BI, Confluence and JIRA.

• Program Planning
• Risk Management
• Data Analysis
• Project Scheduling
• Scope Definition

• Organizational Skills
• Problem‑Solving
• Collaboration
• Transparency
• Independent Judgment