ServiceNow Administrator - Senior

Service Now Administrator - Senior
Other Area(s) Remote Full-Time Jun 26, 2026

The Service Now Administrator
- Senior is a member of an O&M team that is responsible for using their technical knowledge and expertise to support a live implementation of Service Now, in support of an enterprise-level (10,000+) user base. The individual is responsible for instance stack, day-to-day support, system upgrades, integrity and overall health and performance. The position requires broad-based technical experience on the platform and integration with other systems, along with a solid understanding of relational databases.

Expertise in the staging and management of Service Now Cloud based Mid-Servers is fundamental to this position. This individual will apply proven communication and problem-solving skills to solve issues related to the deployment of mission‑critical software and have the ability to take direction and work independently to achieve stated objectives.

• Manage and implement the Service Now Management, Instrumentation, and Discovery (MID) Server architecture as required.
• Ability to build, troubleshoot and support MID Servers within Cloud environments in support of the Service Now instance.
• Ability to work with various customers/departments/users to design, deploy and support Service Now solutions according to the user requirements.
• Configure and manage Service Now instances, users, and groups in real-world scenarios.
• Configure Service Now Business Rules, Client Scripts, UI Policies, UI Actions, Data Policies and Data Dictionary.
• Create, update, and maintain connection between Active Directory and Service Now settings associated with LDAP, SSO Integration, and MID Server.
• External API knowledge used for Service Now integration and automation.
• Maintain Service Catalog items, Service Portal and UI pages, and maintain user, roles, and groups.
• Design, implement, and perform ongoing operations and maintenance process’ on the Service Now instance.
• Ability to develop quality documentation that clearly articulate the solutions and the ability to perform demonstrations.
• Ensure that customer can fully utilize the system by balancing their requirements for data security and functionality without compromising the sustainability or supportability of the core service.
• Develop credible and high-integrity relationships with customers technical resources.
• Tracking compliance to policies and procedures and resolving or escalating any compliance issues.
• Resolving POAMs related to Security findings on infrastructure devices including supporting key Service Now mid Servers.
• Reviewing and approving significant IT infrastructure changes to ensure impacts to configuration management data are properly addressed.
• Other tasks as required in support of the Service Now tool.

• Must be a U.S. Citizen and pass the DHS Employment Eligibility Verification process.
• Bachelor’s degree in related field or equivalent experience.
• 8 years of experience in IT support or related field, preferability in system configuration.
• 4 years of experience configuring, customizing, or administering Service Now or similar ITSM tool.
• 2 years of experience writing and debugging scripts in languages such as JavaScript, SQL, and Power Shell.
• Must be willing to obtain Service Now Certified System Admin (CSA) within 90 days of employment.
• Expertise in Server infrastructure on premise and in the Cloud (Azure, AWS).
• Proficiency at building EC2 Cloud Servers in AWS and Azure environments, including using Terraform to configure standard images for Service Now Mid Servers.
• Exposure to Advanced Load Balancing and affinity rules. This is to enable load distribution across geographies or roles (e.g., “SNMP-only” vs “WMI-only” MID Servers) for efficient data collection and orchestration.
• Familiarity with Dynamic IP Ranges and Patterns Beyond hardcoded IP lists.
• Familiarity with custom Probes and Sensors.
• Demonstrated understanding of ITSM processes.
• Data Sources and Integrations
  - Support Integrations with multiple complex data sources.
  • MECM/SCCM
    • Implementation and maintenance of Service Graph Connector (SGC)
  • Service Now Discovery
    • Implementation and…