Director – SAP S​/Service Delivery

Position: Director – SAP S/4 Service Delivery
Thank you for your interest in joining Solventum. Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best. At Solventum, people are at the heart of every innovation we pursue. Guided by empathy, insight, and clinical intelligence, we collaborate with the best minds in healthcare to address our customers’ toughest challenges.

While we continue updating the Solventum Careers Page and applicant materials, some documents may still reflect legacy branding. Please note that all listed roles are Solventum positions, and our Privacy Policy:  applies to any personal information you submit. As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Description:

Director – SAP S/4 Service Delivery (Solventum)3M Health Care is now Solventum At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best.

Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.

We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

The Impact You’ll Make in this Role
1. Service Delivery Leadership Own end-to-end SAP S/4

HANA production support and service delivery across all regions.

Ensure high system availability, performance, and reliability aligned with business SLAs.Lead incident, problem, and change management processes to minimize business disruptions.

Establish and run a 24x7 global support model with clear escalation paths.
2. Business Continuity & Stability Ensure robust hypercare, release management, and transport governance processes.

Drive risk mitigation strategies for production deployments (e.g., major releases, go-lives).Maintain disaster recovery and business continuity plans for SAP systems.

Lead command centers during critical events and go-live periods.
3. Vendor & AMS Management Manage global Application Management Services (AMS) partners and vendors.

Define and enforce SLAs, KPIs, and operational metrics.

Drive vendor performance through governance frameworks and regular reviews.

Optimize cost and improve service quality through strategic vendor management.
4. Stakeholder Engagement Partner closely with business leaders, IT leadership, and functional teams to align priorities.

Act as the single point of accountability for SAP production support.

Communicate system performance, risks, and improvements to executive stakeholders.

Ensure business satisfaction and alignment with IT service delivery.
5. Continuous Improvement & Transformation Drive automation, AI/ML-based monitoring, and proactive issue resolution.

Implement best practices in ITIL service management.

Lead initiatives to improve system performance, user experience, and operational efficiency.

Support ongoing S/4

HANA enhancements, upgrades, and innovation programs.
6. Team Leadership Build and lead a high-performing global SAP support organization.

Foster strong collaboration across onshore/offshore teams.

Mentor and develop team members, promoting a culture of accountability and excellence.

Ensure proper resource planning and skill development.

Your Skills and Expertise To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:

Bachelor’s Degree or higher AND 15 plus years of experience in IT Service Delivery or Technology DeliveryANDIn addition to the above requirements, the following are also required:12 plus years of SAP Implementations and or SAP Service Delivery5 years of managing large SAP Service…