Technical Support Engineer Europe

Established in 2004, ALLSTARSIT was founded with a clear vision: to enhance the landscape of global IT employment by bridging the gap between companies and skilled professionals. The core belief was that assembling a team shouldn't be hindered by geographical constraints. Fast forward to the present day, ALLSTARSIT stands as an international out staffing service provider committed to change the way businesses recruit, compensate, and oversee top talent worldwide.

With operational hubs scattered across Europe, Asia, and LATAM, and its headquarters situated in San Francisco, US, the company boasts a workforce of over 1,000 adept professionals. Spanning across more than 20 countries, ALLSTARSIT offers a diverse range of skilled employees across various verticals, including AI, cybersecurity, healthcare, fintech, telecom, media, and so on.

• Our client helps enterprises simplify network complexity. As a leading Network Security Posture Management platform, the company provides a unified control plane for modern hybrid networks spanning on-premises, cloud, SASE, microsegmentation, and multi-vendor environments. Trusted by thousands of organizations worldwide, the platform delivers continuous risk visibility, reduces exposure through policy-driven automation, and enables continuous compliance and audit readiness at scale.

• 4+ years of experience with Linux server operations and virtualization or network/security systems
• Prior customer-facing experience in a technical or support role
• Strong understanding of networking fundamentals and internet technologies (routing, NAT, advanced TCP/IP, etc.)
• Excellent verbal and written communication skills, with strong analytical and critical-thinking abilities
• Hands-on experience with firewall administration and configuration (e.g. Check Point, Palo Alto, Cisco, Juniper, Fortinet)
• Scripting skills (Perl, Python, Bash) are a plus
• Experience working with Kubernetes and complementary services
• High sense of ownership, reliability, and accountability

• Provide technical support to global customers and partners using multiple communication channels
• Troubleshoot issues to full resolution across the client’s platform and underlying operating systems
• Own and manage your ticket queue, maintaining clear and proactive communication with customers
• Act as a liaison between customers and internal technical teams
• Support implementation and integration of the client’s solutions within customer environments
• Contribute to documenting best practices for maintaining and operating the platform
• Build a deep understanding of customer infrastructures and technical setups