ServiceNow Tech Lead
Listed on 2026-07-17
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IT/Tech
IT Consultant, IT Project Manager, Systems Analyst, IT Business Analyst
Service Now Tech Lead
Immediate need for a talented Service Now Tech Lead. This is a 06+months contract opportunity with long-term potential and is located Reston, VA, Philadelphia, PA, Mount Laurel NJ (Onsite). Pay Range: $85 - $90/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities- Note:
The resource will be in direct touch with Business teams. - As a Service Now Tech Lead, you will be responsible for leading the effort to design, build, and configure applications, acting as the primary point of contact.
- Expected to be an SME, collaborate and manage the team to perform. Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Governance and change control for enhancements
- Interface with domain architects
- Discuss & capture requirements with platform & product owner
- Analyze requirements
- Recommend solution options
- Perform FSD reviews
- Impact assessments
- Coordinate development with scrum team
- Develop innovative solutions using Service Now Flow Designer to streamline business processes.
- Collaborate with cross-functional teams to integrate Client Configuration Management Database for efficient data management.
- Lead training sessions for team members on IT Service Management best practices.
- Contribute to the enhancement of Service Now Data Sources and Integrations to optimize system performance.
- Must have skills: Service Now, Service Now Module, Service Now Flow Design
- Expert proficiency in Service Now Flow Designer is required. Advanced level of proficiency in Service Now Configuration Management Database (CMDB) is recommended.
- IT Service Management (ITSM) at Expert proficiency, Service Now Data Sources and Integrations at Advanced proficiency, and Service Now at Expert proficiency are suggested skills.
- Experience with TSOM, TSM, TNI, CMDB, SOMT, Integrations Hub, Flow Designer
- Certified CSA, CAD, CIS
- CTA and/or CMA a plus
- Understanding of Service Now data model, tables, workflows
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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