Salesforce Functional Consultant

Responsibilities

• Understand and define key audiences and business processes (current state and future state)
• Lead and facilitate design, consulting, and requirements gathering sessions with clients
• Translate business requirements into user stories for project team development
• Solution design in terms of automations, custom objects, data relationships in Salesforce
• Configuration of components in Salesforce using declarative tools built into the system - ie Flows, Custom Metadata Types, layouts, objects/fields, etc.
• Create custom reports, report types, and dashboards
• Ability to detail specific requirements for an entry-level team members
• Facilitate stakeholder management for client relationships/projects you are involved with
• Work towards the project to be delivered on time and on budget
• Overseeing deployments using Copado

• BA/BS degree or equivalent
• 7+ years of Salesforce experience
• Salesforce certifications, including Sales Cloud, Service Cloud and Community Cloud Consultant. Familiarity with Health Cloud a plus.
• Knowledge of how Cases work with Knowledge articles
• Experience in all phases of systems development life cycle within Sales, Service, and Community Cloud implementations
• Experience with Agile development methodology (e.g. Scrum)
• Excellent executive-level communication skills, both written and verbal