HIM Operations Supervisor

Description We are looking for an HIM Operations Supervisor to support healthcare technology operations in Philadelphia, Pennsylvania. This Contract position combines hands-on systems administration with day-to-day oversight of critical platform performance, user access, and endpoint reliability across the HIM environment. The role is well suited to someone who can lead operational priorities, resolve technical issues efficiently, and maintain stable infrastructure that supports clinical and administrative teams.

Responsibilities:

- Oversee daily technical operations for HIM-related systems and coordinate support activities to maintain consistent service delivery.

- Administer user accounts, security groups, and access controls within Active Directory to ensure appropriate system permissions.

- Manage and support Microsoft Windows Server environments, including routine maintenance, monitoring, and issue resolution.

- Provide troubleshooting and support for Windows 10 devices used by operational and healthcare staff across the organization.

- Maintain Citrix-based access solutions to help users connect reliably to required applications and remote resources.

- Support Dell hardware across the environment by diagnosing equipment issues, coordinating repairs, and helping sustain workstation performance.

- Supervise operational workflows, prioritize incidents, and guide response efforts to minimize disruption to HIM services.

- Document system procedures, support activities, and technical updates to strengthen consistency and compliance within the team. Requirements - Experience administering Active Directory in a production environment, including account management and access provisioning.

- Working knowledge of Microsoft Windows Server administration and support best practices.

- Hands-on experience supporting Microsoft Windows 10 endpoints in a business or healthcare setting.

- Familiarity with Dell Technologies hardware and desktop support processes.

- Experience working with Citrix technologies for application delivery or remote access.

- Background in HIM operations or supporting health information management teams.

- Ability to manage technical priorities, solve problems efficiently, and communicate clearly with users and stakeholders. Technology Doesn't Change the World, People Do.®

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