Desktop Support Analyst Philadelphia, PA

Desktop Support Analyst

We are looking for a Desktop Support Analyst to provide hands-on technical support for end users in a healthcare environment in Philadelphia, Pennsylvania. This is a Contract position focused on maintaining reliable workstation performance, resolving desktop-related issues, and delivering responsive support across Windows-based systems. The ideal candidate brings practical experience with hardware troubleshooting, account administration, and desktop imaging while ensuring a smooth day-to-day technology experience for staff.

Responsibilities:

• Provide technical assistance for desktop computers, workstations, and peripheral devices, diagnosing issues and restoring functionality in a timely manner.
• Install, configure, and support Windows 10 systems to ensure consistent performance, security, and usability for end users.
• Manage user accounts and access requests within Active Directory, including password resets, permissions updates, and basic account maintenance.
• Perform desktop imaging, system setup, and equipment deployment for new and existing employees across the organization.
• Troubleshoot hardware-related problems involving PCs, monitors, docking stations, printers, and other end-user equipment.
• Document support activities, recurring issues, and resolution steps to improve service efficiency and knowledge sharing.
• Coordinate device replacements, software installations, and workstation upgrades in alignment with operational needs.
• Escalate complex incidents when necessary and collaborate with broader IT teams to achieve timely resolution.