Senior Manager, IT Support Services - Penn Dental Medicine

Senior Manager, IT Support Services
- Penn Dental Medicine

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn''s distinctive interdisciplinary approach to scholarship and learning.

As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America''s Best Large Employers in 2023.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

Posted Job Title

Senior Manager, IT Support Services
- Penn Dental Medicine

Job Profile Title

Information Technology Manager Senior

Job Description Summary

Manages support staff within the Department of Information Technology at Penn Dental Medicine, providing IT services/support over Academic, Clinical and Research operations both, onsite at the School and at remote clinical locations. Provides direction for team; maintains accountability for team''s results. Facilitate team meetings and dissemination of information. Oversees projects, day-to-day operations and activities;
Draft policy and procedure recommendations to create or improve services. sets policies and procedures, technical standards and methods, and priorities. Participates in or leads planning efforts. Assist with vendor management efforts, sourcing new vendors, and working with procurement team. Reports to leadership on information systems plans, projects, performance and related matters. Manages procurement activities for end user computing devices. Participates in budgeting activities.

Provide research and recommendations on expanding or improving quality of service. Keeps up to date on current trends and innovations.

Job Description

• Manages support staff within the Department of Information Technology at Penn Dental Medicine, providing IT services/support over Academic, Clinical and Research operations both, onsite at the School and at remote clinical locations. Provides direction for team; maintains accountability for team''s results. Facilitate team meetings and dissemination of information.
• Oversees projects, day-to-day operations and activities;
  Draft policy and procedure recommendations to create or improve services. sets policies and procedures, technical standards and methods, and priorities.
• Participates in or leads planning efforts. Assist with vendor management efforts, sourcing new vendors, and working with procurement team. Reports to leadership on information systems plans, projects, performance and related matters.
• Manages procurement activities for end user computing devices. Participates in budgeting activities.
• Provide research and recommendations on expanding or improving quality of service. Keeps up to date on current trends and innovations.
• Perform other duties as assigned. Provide and maintain expertise in innovative solutions focused on the responsible stewardship of Penn Dental Medicine and its community experience.

Qualifications

Bachelor''s Degree with 3-5 years of related experience or equivalent combination of education and experience is required

Working Conditions

Office, library, computer room

Job Location
- City, State

Philadelphia, Pennsylvania Information Technology Manager Senior

Depart…