Integration Tester

Driven by Innovation and built on Trust, rockITdata is a unique SDVOSB services company that partners with leading commercial healthcare/life sciences organizations on cutting edge innovations - think AI, automation and data transformation. We then bring those commercially tested solutions to government entities to deliver predictable, measurable impact for the American taxpayer and consumer.

The Integration Tester is responsible for validating and testing integrations across Amazon Connect, AWS Bedrock, Amazon Kinesis, Salesforce, Verint, and related AWS Gov Cloud services within a FedRAMP High (IL4) environment. This role ensures that real-time and post-call data pipelines, AI-driven workflows, Salesforce integrations, and operational monitoring components function reliably, securely, and according to business and compliance requirements.

• Test AWS Lambda functions that orchestrate AI inference calls to Bedrock Agents, process Contact Lens transcript streams, and write structured data to Salesforce
• Validate real-time data pipelines from Amazon Connect through Kinesis to downstream systems including Bedrock, Salesforce, Verint, and Quick Sight
• Perform integration testing for near-real-time Lambda-to-Salesforce data delivery during live calls for AI Coaching capabilities
• Validate Salesforce Platform Events and Streaming API integrations used to push coaching prompts to agents in real time
• Test Lightning Web Components (LWC) within Salesforce agent work spaces to ensure proper display of AI coaching prompts, compliance alerts, recommended actions, and knowledge suggestions
• Validate Amazon Lex bot intents, slot types, and fulfillment workflows for IVR Call Taking virtual agents
• Test post-call summarization workflows including Contact Lens transcript processing, Bedrock inference, Guardrails validation, and Salesforce case record creation
• Verify integrations between AI-generated summaries, call metadata, quality scores, and Verint quality management systems
• Validate Cloud Watch alarms, anomaly detection configurations, operational monitoring dashboards, and alerting workflows
• Execute integration, regression, end-to-end, system, and user acceptance testing across Dev, Test, UAT, and Production environments
• Develop and maintain test plans, test cases, automated test scripts, and test evidence documentation
• Support infrastructure validation for Cloud Formation or CDK deployments
• Participate in Dev Sec Ops  processes including automated testing, code validation, security-focused reviews, and CAB-approved deployment verification via Service Now
• Collaborate with Security Engineers to validate TLS 1.2/1.3 encryption, IAM least-privilege access controls, logging, and SIEM integration compliance
• Identify, document, track, and retest defects through resolution

• 4+ years of experience in software testing, integration testing, or QA engineering within AWS cloud environments
• Experience testing serverless AWS applications including Lambda, API Gateway, Kinesis, S3, DynamoDB, and Cloud Watch
• Hands-on experience validating Amazon Connect contact flows, Amazon Lex bots, and Contact Lens integrations
• Experience testing Salesforce integrations including REST/SOAP APIs, Platform Events, Streaming API, or Salesforce Connect
• Familiarity with Salesforce Lightning Web Components (LWC) testing methodologies
• Experience validating real-time streaming architectures using Amazon Kinesis Data Streams and/or Firehose
• Knowledge of API testing tools such as Postman, SoapUI, or equivalent
• Experience creating and executing automated and manual test cases for distributed systems and integrations
• Understanding of CI/CD pipelines and Dev Sec Ops  testing practices
• Knowledge of IAM policy validation, VPC networking, and AWS Gov Cloud security best practices
• Experience working within FedRAMP, NIST 800-53, or equivalent federal compliance frameworks
• Strong analytical, troubleshooting, and defect management skills
• Bachelor's degree in Computer Science, Information Systems, Software Engineering, or related field (or equivalent experience)

• AWS certifications such as AWS Certified Developer,…